One inbox, countless smiles. Because juggling tabs is SO yesterday.

The engine uses algorithms to assess incoming messages and automatically assigns them to the most suitable agent based on predefined criteria. This ensures that the agent with the most relevant experience or expertise handles each specific query or concern.

Whether it's through email, chat, or any other communication medium, the engine facilitates smooth transitions between channels. This ensures that conversations maintain continuity even if they shift platforms.

By constantly analyzing agent performance, availability, and workload, the routing engine ensures optimal distribution of tasks. This prevents any single agent from being overwhelmed and helps maintain a balanced workload across the team.

The engine can categorize messages based on urgency (SLA) or channel priority. This means critical issues get immediate attention, ensuring timely responses and high customer satisfaction.

The system is equipped to recognize specific customer account constraints or preferences, ensuring that interactions are always tailored to individual customer needs.

With Glassix, efficiency meets intuition. Directly from the customer contact panel, agents can swiftly opt for the email option, embodying our commitment to a user-friendly design.

Avoiding downtime is crucial for maintaining customer engagement. With Glassix's 'One-Click Swap', transitions are instantaneous, enabling agents to switch channels effortlessly, keeping the conversation's focus intact.

Consistency defines successful customer interactions. Even amidst channel switches, Glassix ensures the conversation's flow remains unbroken, making customers feel continuously heard and valued by your brand.

In the digital age, one size doesn't fit all. With Glassix, customize the media types you support based on unique business scenarios. Whether it's a product demo video or a detailed infographic, you're in control.

Efficiency meets security. Glassix ensures smooth exchanges of crucial documents with supported forms and the added assurance of digital signatures, streamlining transactions and bolstering trust.

Size shouldn't compromise speed. Glassix handles sharing of extensive media files effortlessly, even in bulk, ensuring no delays and maintaining optimal communication flow.

With Glassix's mobile Agent App, bring the entirety of your inbox experience right to the palm of your hand, no matter where you are.

Benefit from timely in-app notifications to ensure that no message or task falls through the cracks.

Whether you're an Android enthusiast or an Apple aficionado, we've got you covered. Experience seamless support across both platforms.