Customer Service Redefined: Adaptive, Effective, and Responsive

Glassix revolutionizes customer engagement with its potent messaging and automation capabilities, seamlessly integrating within your product, app, or website. This integration ensures a superior experience for both customers and support teams alike. With Glassix, your Customer Service Agents aren't just support staff; they're Customer Service Heroes, delivering exceptional service every step of the way.

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Built for customer services agents, loved by customer centric companies

At Glassix, we're spearheading the agent-centric revolution in automated customer service. Our AI-enhanced system features a unified inbox beloved by support professionals, seamlessly blending efficiency with intuitive design. This approach elevates the customer experience, ensuring every interaction is handled with expert care.
Automate conversation categorization
Glassix's AI Suite auto-tags conversations for insightful analysis, deepening understanding of customer expectations and experiences.
Auto-generate conversation summaries
Auto-generated summaries streamline customer conversations, enabling quick access to key points, saving time, and enhancing agent efficiency.
Provide suggested replies for support agents
GPT-4 AI analyzes conversations in real-time, suggesting responses to boost agent productivity and reduce training time.
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Scale AI-enhanced support to automate and accelerate value delivery
AI-enhanced automated support done right
Lighten the load on your customer service and support teams while providing instant value. With Glassix, you get an AI-powered unified inbox and an extensive knowledge base. Our Glassix Support Bot is designed to automate responses to up to 41% of frequently asked questions, streamlining your customer interactions and enhancing efficiency.

Automate, scale, & grow.
Unified inbox built for support pros.

Whether your team comprises just one, five, or even ten thousand support heroes, Glassix has got you covered. With one AI-driven unified inbox, we ensure the ultimate agent-customer experience. From smart tagging and canned replies to SLA-based prioritization, we've got everything your team needs to deliver stellar customer service and support.

Unified interface

Streamlines all customer communications into one easy-to-manage inbox.

Consolidates customer communications into one unified inbox

Offers quick, automated responses to common queries, boosting efficiency.

Omnichannel experience

Ensures conversation continuity, allowing seamless switching between channels.

Customer insight

Provides instant access to customer history for personalized support.

SLA tracking

Ensures timely responses, enhancing 
customer satisfaction and trust.

Explore support inbox

Unified interface

Streamlines all customer communications into one easy-to-manage inbox.

Consolidates customer communications into one unified inbox

Offers quick, automated responses to common queries, boosting efficiency.

Omnichannel experience

Ensures conversation continuity, allowing seamless switching between channels.

Customer insight

Provides instant access to customer history for personalized support.

SLA tracking

Ensures timely responses, enhancing 
customer satisfaction and trust.

Explore support inbox

Customer service & support teams using Glassix see on average:

+
21
%
median agent tenure
-
19
x
in agent burnout
+
28
%
In agent satisfaction rate
-
41
%
in first response time
More than just a knowledge base
Glassix's knowledge base provides a rich collection of articles to support teams and admins, offering quick access to product information, troubleshooting guides, and best practices. It's an essential tool for efficient problem-solving and continual learning, ensuring teams are well-equipped to handle customer inquiries with confidence and expertise.

Get the answers you need, in time. Knowledge base articles for your team.

This comprehensive repository not only streamlines issue resolution but also enhances the overall customer service experience. With an emphasis on accessibility and relevance, these articles are instrumental in empowering agents and educating customers.

Instant Information Access

Quickly find answers to common queries, enhancing support agents' and admins' efficiency.

Troubleshooting guides

Offers step-by-step instructions to resolve issues, aiding both agents and admins.

Continuous learning

Keeps agents and admins updated with the latest product information and best practices.

Reduced resolution time

Helps agents and admins address issues faster with detailed guides.

Consistent answers

Ensures uniformity in responses by agents and admins, maintaining high service standards.

Discover knowledge base

Instant Information Access

Quickly find answers to common queries, enhancing support agents' and admins' efficiency.

Troubleshooting guides

Offers step-by-step instructions to resolve issues, aiding both agents and admins.

Continuous learning

Keeps agents and admins updated with the latest product information and best practices.

Reduced resolution time

Helps agents and admins address issues faster with detailed guides.

Consistent answers

Ensures uniformity in responses by agents and admins, maintaining high service standards.

Discover knowledge base
Happy agents, happier customers
The Glassix Agent Mobile App empowers agents to respond to customer inquiries anytime, anywhere. Ideal for on-the-go or out-of-office scenarios, it ensures continuous, seamless communication with customers. This flexibility enhances response times and service consistency, offering a dynamic, agile approach to customer support.

Engage and converse like a pro with the Glassix mobile agent app!

The Glassix mobile app, available for all devices on the App Store and Google Play, empowers support and customer service teams with the flexibility to manage communications anytime, anywhere. This app ensures continuous connectivity to the Glassix platform, enabling efficient customer support regardless of location, and keeps teams agile and responsive in their customer service delivery.

On-the-Go Accessibility

Access customer communications and support tools from anywhere, ensuring no query goes unanswered.

Real-Time Notifications

Stay updated with instant alerts on new messages or ticket updates, enhancing response times.

Full Feature Access

Utilize all the functionalities of Glassix's platform, for effective support management.

Offline Functionality

Enables agents and admins to access critical information and draft responses even without internet connectivity.

User-Friendly Interface

Navigate easily through a well-designed app interface, optimizing the user experience for agents and admins alike.

Get the mobile app

On-the-Go Accessibility

Access customer communications and support tools from anywhere, ensuring no query goes unanswered.

Real-Time Notifications

Stay updated with instant alerts on new messages or ticket updates, enhancing response times.

Full Feature Access

Utilize all the functionalities of Glassix's platform, for effective support management.

Offline Functionality

Enables agents and admins to access critical information and draft responses even without internet connectivity.

User-Friendly Interface

Navigate easily through a well-designed app interface, optimizing the user experience for agents and admins alike.

Get the mobile app

Glassix, the go-to for
support superstars

“Implementing Glassix in our customer support center has accelerated our ability to efficiently and quickly answer all our customers' questions. 
Customers enjoy an optimal service experience in terms of efficiency and immediacy.Another feature that greatly assists in our support processes is the ability to transfer explanatory and training outputs and digital documents in real-time between the agent and the client, such as images, video clips, and digital documents.”

Roy Bar Chen
Support & Sales Manager
UTI - ISUZU Truck Importers
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