Did you know that 70% of customer service leaders said that implementing AI helped them significantly decrease resolution time?

And that's just the beginning. Shorter resolution times tend to increase customer satisfaction, boost productivity, cut costs and leave customer service teams more time to focus on other tasks.

But not all AI chatbots are the same. They vary depending on the language model they're based on and other features such as conversational AI and machine learning.

For the purpose of this article, we've tested different types of chatbots so we can confidently bring you the top 10 best customer service chatbots available today.

What is a customer service chatbot?

A customer service chatbot is a computer program trained to provide instant answers and help to customers. It is used to automate customer support and is available 24/7 at no extra cost.

Chatbots can be embedded in websites, mobile apps, and various messaging platforms such as WhatsApp.

The first chatbots were based on pre-written answers, but chatbots of the new generation often use conversational AI to understand customers and answer all kinds of questions.

They are based on natural language processing (NLP) and machine learning, which allows them to sustain a human-like conversation with customers.

What's more, they're more effective than human agents, without even needing to mention much lower costs. Check out five ways AI chatbots outperform human agents and prepare to be amazed.

10 best customer service chatbots

Glassix

Glassix is a comprehensive customer communication management platform that helps you automate conversations across multiple platforms, including instant messaging, social media, SMS and email.

Let our AI chatbots take over your routine queries so that your team has more time and bandwidth to work on other important tasks.

Features

• Visual chatbot builder: You can build advanced chatbots from scratch without any coding knowledge, as everything is based on the drag-and-drop principle. Alternatively, simply choose one of our numerous chatbot templates and customize it according to your preferences.
• Conversational AI: We use the best conversational AI platforms paired with GPT-4 and natural language processing so that your customers won't experience any difference between talking to our AI chatbots and human agents.
• One-click deployment: You can deploy your AI chatbots across all instant messaging channels (WhatsApp*, Instagram, Facebook Messenger, Viber, Apple Messages and others) in a matter of seconds with only one click.
  ‍

*Pro tip: Check out four winning strategies to step up your communications with Glassix's free WhatsApp widget.

Pricing

• Starter: $49 per user per month (standard bots and automation; email, chat and social messaging)
• Growth: $65 per user per month, with a minimum of two users (advanced chatbots, real-time dashboard and reporting)
• Enterprise: custom price available upon request (enterprise-grade security and premium customer support)
  ‍

*There's also a 30-day free trial if you want to test all the features.

User rating

Capterra: 5

G2: 4.8

Hubspot

If you're using Hubspot as your CMS, you might want to add its free chatbot to your website. You can build it within minutes and use it both for customer service and marketing and sales.

Features

• Chatbot templates: There's no need to build your chatbot from scratch, as this chatbot builder comes with templates for customer service, marketing and sales bots that can be customized with your branding.
• Lead qualification: It can qualify leads based on questions or criteria that you input, saving a ton of time for your sales team.
• Email sequences: Hubspot's chatbot can automatically trigger an email sequence after a conversation with a prospect.
  ‍

Pricing

 Chatbot is completely free, but some of its advanced functionalities are available only for people who purchased Hubspot's Service, Marketing or Sales Hub.

User rating (for HubSpot Service Hub that includes this chatbot)

Capterra: 4.5

G2: 4.4

Zoho Desk

Zoho offers so-called Zobots for companies that are already using the Zoho platform to enhance customer engagement.

Features

• No code chatbot builder: You can build complex flows and chatbots without any coding, as everything is based on the drag-and-drop principle.
• Hybrid bots: If you don't want to choose between rule-based chatbots and AI-powered chatbots, Zoho allows you to add AI to your existing rule-based chatbots, making them even smarter.
• Instant messaging platforms: You can deploy your Zobot on several instant messaging platforms, such as WhatsApp, Facebook Messenger, Telegram, WeChat and LINE.
  ‍

Pricing

• Free: no chatbot, just live chat with operator
• Basic: €10 per operator per month (includes only one chatbot)
• Professional: €17 per operator per month (up to five chatbots)
• Enterprise: €25 per operator per month (up to 10 chatbots)
  ‍

User rating

Capterra: 4.5

G2: 4.4

Neople

Neople is an AI customer service platform that's known for its chatbots that look and behave like human customer service agents. They specialize in retail, making them one of the best customer support software for e-commerce.

Features

• Chatbot avatars: With Neople, you can deliver personalized experiences to your customers by building avatars that look and feel like human agents. You can customize the avatars down to the smallest details such as tone of voice, empathy and friendliness.
• Automated feedback: Chatbots become smarter and more competent after every interaction, as direct user feedback is implemented.
• Unlimited languages: Neople chatbots offer support in multiple languages, making them a good option for international platforms.
  ‍

Pricing

• Junior: €1500 per month (150.000 credits per year)
• Medior: €2500 per month (300.000 credits per year)
  ‍

User rating

Capterra: /

G2: 2.5

Tidio

Tidio's chatbot is called Lyro AI, and it can be trained to provide answers based only on your support content, minimizing the possibility of giving a wrong answer.

Features

• Omnichannel customer support: You can add Tidio's chatbot to your website, WhatsApp, Facebook Messenger and social media. If customers request to speak to human agents, all messages will be redirected to one shared inbox.
• E-commerce integration: Tidio integrates with all major e-commerce platforms such as Shopify, WooCommerce and Magento.
• Detailed analytics: You get insights on when are your customers most active and what channels have the highest conversion rate, so that you can optimize your sales funnel.
  ‍

Pricing

• Free plan: up to 50 conversations
• Lyro AI plan: starting at $39 per month, depending on the number of conversations
• Tidio Plus: starting at $749 per month (flow builder, custom number of conversations)
• Enterprise: $2999 per month (unlimited number of conversations)
  ‍

User rating

Capterra: 4.7

G2: 4.7

Front

Front is an AI customer service software that combines human customer support with AI chatbots, providing both live chat, AI agents, shared inbox and collaboration.

Features

• Omnichannel inbox: Front supports communication on multiple channels including email, SMS, social media, live chat and WhatsApp and allows you to visualize all customer interactions in a single inbox.
• AI tagging: This AI chatbot automatically labels customer messages based on topic, sentiment or tone of voice, allowing you to organize and analyze large volumes of messages much easier.
• Great integration capabilities: Front has 110 integrations including CRM platforms like Salesforce and HubSpot and project management tools like Asana and Jira. You can also add custom integrations through their open API.
  ‍

Pricing

• Starter: $19 per user per month
• Growth: $59 per user per month (automated workflows)
• Scale: $99 per user per month (AI message drafting, rule-based management)
• Premier: $229 per user per month (custom integrations)
  ‍

User rating

Capterra: 4.5

G2: 4.7

MessageBird

MessageBird is a comprehensive customer relationship management platform that allows you to automate customer conversations across all touchpoints.

Features

• Omni-channel support: You can deploy chatbots across multiple channels such as WhatsApp, SMS and Facebook Messenger with only a few clicks.
• Instant purchases: The customers can place their orders through the chatbot without having to leave the conversation.
• Upsells and cross-sells: The AI-powered chatbot offers personalized recommendations based on previous interactions and purchases.
  ‍

Pricing

• Contact-based pricing: starting at $45 per month for up to 3,000 contacts (price is based on the number of contacts and messages sent, the plan supports up to 50,000 contacts)
• Enterprise pricing: custom price available upon request, for companies that have more than 50,000 contacts
  ‍

User rating

Capterra: 4.5

G2: 4.1

Zendesk

If you're looking for a 2-in-1 solution, chatbot platform that can be used to streamline customer service but also your internal communication on platforms like Slack and Microsoft Teams, Zendesk might have what you need.

Features

• Multi-channel support: You can add Zendesk chatbots to Instagram, Facebook Messenger, Slack, Microsoft Teams, WeChat, X Corp DM and many other platforms.
• Sunshine Conversations: This feature allows you to build highly customizable chatbots for your website.
• Chatbot marketplace: You don't have to build your own chatbot from scratch. Instead, you can choose one of the pre-built chatbots for customer service or sales from their marketplace.
  ‍

Pricing

• Suite Team: $55 per agent per month
• Suite Growth: $89 per agent per month
• Suite Professional: $115 per agent per month
• Suite Enterprise: custom price available upon request
  ‍

User rating

Capterra: 4.4

G2: 4.3

Freshdesk

Freshdesk is customer service automation software that provides contextualized and personalized support across all touchpoints, thanks to Freddy AI, their AI agent.

Features

• Voice bots: Apart from standard textual queries, bots are able to answer voice user queries as well.
• High-context engagement: Chatbots engage customers by adjusting their tone of voice, sending GIFs, images and memes when the occasion calls for it.
• User journey templates: You can automate customer interactions across all touchpoints by choosing and customizing one of the user journey templates if you don't have time to build your flows from scratch.
  ‍

Pricing

• Free plan: basic chatbots, up to 10 agents
• Growth: $18 per agent per month (chatbots for WhatsApp and Facebook Messenger)
• Pro: $59 per agent per month (advanced automation and live translation)
• Enterprise: $95 per agent per month (skill-based routing)
  ‍

User rating

Capterra: 4.5

G2: 4.4

Intercom

Source: Capterra.com

Intercom has developed an AI-first customer service automation platform that comes with Fin AI, an AI-powered agent that can be trained to behave like human agents, with a super high-resolution rate.

Features

• Targeted conversations: Fin AI adjusts its tone of voice and content based on user persona, location, historic purchases and previous interactions providing a high level of personalization.
• Multi-source answers: You can choose the sources for answering customer queries, from your own knowledge base and PDFs, through public URLs and snippets, to answers based on historical conversation data.
• Pay-per-resolution: Unlike other chatbot software, Fin AI agent charges you only for queries that are successfully resolved through AI chatbot without contacting human agents.
  ‍

Pricing

You pay Fin AI $0.99 per successful resolution. However, access to the Fin AI chatbot comes only with Intercom help desk paid plans:

• Essential: $29 per seat per month
• Advanced: $85 per seat per month
• Expert: $132 per seat per month
  ‍

User rating

Capterra: 4.5

G2: 4.5

Customer service chatbots: What to look for

As you can see, there are different types of chatbots and you can learn more about them in our omnichannel chatbots guide. Here are some important things to consider when choosing a chatbot customer service software.

Features

Here are the key features to look for:

• Conversational AI*
• Natural language processing (NLP)
• Omni-channel support
• Drag-and-drop chatbot builder (essential if you're not a coding professional)
• Templates
• Simple chatbot deployment (check out our 13 essential tips for a smarter chatbot deployment)
• Analytics and insights
• Machine learning
• Multilingual support
• User-friendly interface
  ‍

*Check out 11 ways AI can help you identify and fix your customer pain points.

Pricing

Most chatbots from our list offer different plans, based on the number of users and features you need. Some of them charge per user/agent, and some charge per query, so pick the right model according to your business needs.

Integrations

Look for an AI chatbot software that integrates with all platforms you're using for interactions with customers. Your chatbot should be compatible with:

• Instant messaging platforms (WhatsApp, Viber, Apple Messages, Telegram, etc)
• Social media (Facebook Messenger and Instagram DMs)
• Your website widget
• Your mobile app

Ideally, it should also have a unified inbox like Glassix, so that you can see all these conversations in one place. Check out our tips for integrating unified communications to boost both agent and customer satisfaction.

Best customer service chatbots: Comparison table

Ready to put chatbots into practice?

If you're looking for a way to automate all your customer service processes, we've got you covered.

With Glassix, you can create advanced customer service chatbots without any coding, using our visual chatbot builder. Or simply choose one of our popular chatbot templates and customize it with your branding.

You can deploy your AI chatbots to all instant messaging platforms with only one click. And that's not all, as you also get an omnichannel inbox so that you can track all customer interactions in one place, without switching apps.

Sign up today and get a 30-day free trial.

FAQs

Are chatbots effective for customer service?

Yes, chatbots can be very effective as they increase customer service quality by providing immediate response and being available 24/7.

Which chatbot is best?

It'd be best to choose AI-powered chatbots of the latest generation that use natural language processing (NLP) and conversational AI to have human-like conversations with your customers.

What are the 4 types of chatbots?

Menu-based chatbots: This is the simplest type of chatbot as they're based on pre-written scripts and users navigate them by pressing the buttons next to a question that interests them instead of typing their own query Rule-based chatbots: They're based on if-then logic and work best for businesses that can anticipate common customer inquiries NLP chatbots: They have natural language understanding that allows them to have human-like conversations and answer a wider variety of customer questions Machine learning chatbots: They memorize previous customer interactions and learn from them to provide even more accurate and contextual responses *Of course, today there are various types of hybrid chatbots that combine different technologies, for example, rule-based and conversational AI.

Is there a better chatbot than ChatGPT?

Everything depends on your preferences and the language you're using. ChatGPT bots are great, but some people also like Claude and CoPilot. However, the LLM behind your AI chatbot technology is only one aspect. When choosing the best chatbot software, it's also essential to consider its interface, ease of use, speed, integration capabilities, etc.