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Articles
Chatbot vs Live Chat: Which One To Use?
Looking for the perfect live chat or chatbot solution for your business? We got you covered! Learn the main differences, pros, and cons of live chat and chatbots in our latest post.
Glassix Team
|
4/11/2024
What is Live Chat: Everything you need to know
Curious about what is Live Chat and how it can help propel your business? Check out our latest blog post to learn everything you need about Live Chat for business.
Glassix Team
|
28/10/2024
Facebook Messenger AI Chatbot: Definition and Best Practices
Not yet using Facebook Messenger to convert more and support your current clients? If so, this blog post is a must read for you! Discover how AI chatbots for Facebook Messanger can elevate your CX game!
Glassix Team
|
22/10/2024
Chatbot Automation: What Is It And Why Is It Important
What is chatbot automation and why it is crucial for yur business success in 2024 and beyond? Discover use cases + features to help you outperform your competition!
Glassix Team
|
19/8/2024
10 Best Customer Service Chatbots in 2024
Learn how to chose the best customer service chatbot for your org. Our list created especially for pros who're looking to get the most value of their customer service chatbot!
Glassix Team
|
15/8/2024
Customer Service ROI: Why Investing In Customer Service Pays Off
Discover why investing in customer service boosts ROI. Learn effective strategies to enhance both profits and customer loyalty.
Glassix Team
|
7/8/2024
6 Best Front Alternatives & Competitors: A Detailed Overview
Sick and tired of using Front for customer support? We got your back! Take a deep dive into our detailed overview of the 6 best Front alternatives.
Glassix Team
|
29/7/2024
6 Best Customer Experience Management Tools for 2024
Looking for the best customer experience management software? Your search ends here. Read our detailed analysis and find the best tool!
Glassix Team
|
24/7/2024
🔥 6 AI Customer Service Software Solutions for Happier Customers
In our detailed comparison - Discover the best AI customer service software including features, pricing, and real customer reviews!
Glassix Team
|
27/6/2024
⚙️ 6 Best Customer Service Automation Software Solutions for 2024
Discover the leading customer service automation software for 2024! Compare features, pricing, and real customer reviews to choose the best solution for your business needs.
Glassix Team
|
17/6/2024
🤖 AI Customer Service: Use Cases, Examples, Challenges & More
Unlock the potential of AI in customer service! Explore practical use cases, real-world examples, common challenges, and insights on boosting efficiency and satisfaction in our comprehensive guide.
Glassix Team
|
13/6/2024
AI at Full Speed: Driving Stellar Customer Experience in the Rail Industry
Explore how AI is changing rail travel with Glassix—enhancing accessibility, efficiency, and communication for a seamless journey.
Glassix Team
|
5/6/2024
📩 6 Best MessageBird Alternatives & Competitors to Improve CCM
Explore the top 6 MessageBird alternatives for 2024! Compare features, pricing, and customer ratings to improve your Customer Communication Management.
Glassix Team
|
20/5/2024
Leading Customer Service Trends in 2024: 5 Ways AI Chatbots Outperform Human Agents
Discover why AI chatbots are revolutionizing customer service in 2024—enhanced 24/7 support, personalized interactions, and significant cost reductions. Got you curious? Check out the full blog post!
Ran Yosef
|
2/5/2024
Thinking of AI for Your Small Biz? Read This Guide First to Avoid Costly Mistakes!
Unveil how AI can transform small businesses: boost efficiency, tailor marketing, and tackle challenges. Discover strategic insights to leverage AI effectively while considering its broader implications.
Ran Yosef
|
22/4/2024
Boaz Katan's Blueprint: Modular Chatbot Flows for Maximum Flexibility
Explore Glassix's modular chatbot flows: Achieve unmatched flexibility and improve user interactions with our expert chatbot flows guide.
Boaz Katan
|
15/4/2024
AI as a Growth Engine: Overcoming Revenue Roadblocks in High-Growth Industries
AI as a Catalyst for Business Growth Through Stellar CX: Discover how AI enhances customer experiences, boosts efficiency, and drives growth in dynamic industries. Gain expert insights and actionable tips here.
Glassix Team
|
8/4/2024
7 Ways Glassix's Agent to Bot Handoff Revolutionizes Customer Support: Save Costs and Enhance CX
Transform Customer Support: Elevate agent satisfaction & customer experience while slashing costs with Glassix's agent-to-chatbot handoff feature!
Glassix Team
|
29/3/2024
Everything You Need to Know About Omnichannel Chatbots: The Best Guide on The Internet
Transform your business with the ultimate guide to omnichannel chatbots. Master seamless integration across all platforms - WhatsApp, social media, SMS, and more. Increase your revenues with our guide!
Ran Yosef
|
26/3/2024
Top 12 Free Live Chat Software Solutions for Shopify Stores in 2024
Find the perfect solution with our top picks for free live chat software for Shopify stores in 2024. Improve service and sales for your Shopify store!
Ran Yosef
|
5/3/2024
Study - From Browsing to Buying: Boost Your Desktop Conversions by 9.2% with Chatbot Pop-Ups
Transform your site: Increase desktop conversions by 9.2% with proactive chatbot pop-ups. Insights from 700+ companies revealed!
Ran Yosef
|
29/2/2024
Study: E-Commerce Brands Using AI Chatbots on Instant Messaging Channels See 12% CSAT Jump Year Over Year
Glassix study reveals: E-commerce brands using AI chatbots on messaging channels see a 12% jump in satisfaction & 4% in loyalty. Learn how AI transforms customer service.
Glassix Team
|
23/2/2024
10 Best LiveChat Alternatives for Great Sales and Support Teams in 2024
Looking for LiveChat alternatives for 2024? Find the top 10 solutions for stellar sales and support teams in our latest guide. Boost your customer service and sales with the best tools.
Glassix Team
|
22/2/2024
10 Best Help Scout Alternatives for Small Businesses [Features & Prices Included]
Tired of Help Scout price increase? Looking for the best Help Scout alternative and want to find out how easy is it to make the switch? We've got you covered, In this blog post, learn what are the best Help Scout alternatives out there!
Glassix Team
|
20/2/2024
10 Best Freshdesk Alternatives & Competitors [Robust & Easy to Use] [2024]
Discover the top 10 Freshdesk alternatives for 2024. Our guide features robust and easy-to-use solutions to streamline your customer support efforts. Don't miss out on finding the perfect fit for your business!
Glassix Team
|
15/2/2024
10 Best Zendesk Alternatives for Small Businesses to Check Out in 2024
Explore the best Zendesk alternatives for small businesses in 2024. Boost your customer service with our top picks for affordability, functionality, and ease of use.
Glassix Team
|
14/2/2024
10 Best Intercom Alternatives for Exceptional Customer Support in 2024
Discover 2024's leading Intercom alternatives to elevate your customer support. Compare the top 10 tools for better engagement & service efficiency.
Glassix Team
|
8/2/2024
BEST 8 Chatbot Software for Small Businesses in 2024: Features, Prices, and Reviews
Boost your small business with 2024's best chatbots! Enhance customer service, save costs, and drive sales. Find the perfect AI chatbot solution for your needs.
Ran Yosef
|
12/2/2024
Glassix Study Shows: AI Chatbots Enhance Conversion by 23% and Resolve Issues 18% Faster with 71% Success
Unlock the power of AI in CX: Glassix reveals chatbots enhance conversions by 23%, resolve 18% faster, and achieve 71% success. Dive into our study for cutting-edge insights and trends in AI-driven customer experience.
Glassix Team
|
6/2/2024
Crafting Engaging Conversational Flows for Your WhatsApp AI Chatbot - 5 Stellar Tips
Unveil 5 expert tips for crafting engaging conversational flows. Transform your 'Meh' chatbot into a captivating conversationalist with AI. Check out our expert insights for creating a stellar AI WhatsApp chatbot!
Glassix Team
|
2/2/2024
Choosing the Best AI Customer Support Software: The Only Guide You'll Need [Expert Tips - 2024]
Transform your customer service with our expert guide on the Best AI Customer Support Software of 2024. Make informed decisions with in-depth reviews, essential tips, and the latest insights.
Ran Yosef
|
25/1/2024
10 Best Visual Chatbot Builder Software [No CODE] [2024 UPDATED]
Unlock the power of chatbots in 2024! Explore our curated list of the top 10 no-code visual chatbot builders. Streamline your customer service, enhance engagement, and drive growth with the best user-friendly platforms. Start building your AI chatbot today!
Glassix Team
|
19/1/2024
10 Best Conversational AI Platforms for Simplifying Customer Interactions in 2024
Explore the future of customer service with our list of the top 10 Conversational AI Platforms for 2024. Enhance interaction, boost satisfaction, and transform your customer experience.
Glassix Team
|
19/1/2024
10 Best Customer Support Software for Telecom Services
Transform telecom service with the best customer support software of 2024 - Find your best match!
Glassix Team
|
5/12/2023
Glassix vs Intercom: 7 Critical Reasons Why Glassix is The Better Choice
Discover why there's no debate when it comes to Glassix vs. Intercom. Enjoy an extended trial, unmatched features, and transparent pricing. Join hundreds who already made the switch!
Ran Yosef
|
12/1/2024
Mastering WhatsApp AI Integration: 13 Essential Tips for a Smarter Chatbot Deployment
Transform customer interactions: Master AI chatbot integration in WhatsApp for unmatched service & sales growth. Get key strategies you can deploy today!
Ran Yosef
|
8/1/2024
A Step By Step Guide To Create Your FAQ Chatbot: Cut Customer Mundane Queries By 50% With Our Guide
Transform customer service with Glassix FAQ Chatbots! Discover setup, optimization, and key performance metrics. A VP's guide to reducing routine queries by 50% and elevating customer engagement.
Ran Yosef
|
4/1/2024
5 Best Customer Support Software for Retail & eCommerce Businesses in 2024
Discover the 5 best customer support software for Retail & eCommerce businesses in 2024. From implementing to adopting, we cover everything your business needs in order to choose the perfect customer support software in 2024!
Glassix Team
|
12/12/2023
Practical Tips for Integrating Unified Communications: An Expert Guide to Boosting Customer & Agent Satisfaction
Explore how Unified Communications & AI chatbots elevate customer and agent satisfaction, enhance efficiency, and drive innovation. Dive into our expert insights now!
Glassix Team
|
19/12/2023
Say Goodbye to Dinosaur Ticketing: 7 Ways Glassix's AI is Redefining Customer Support
Say goodbye to outdated ticketing systems! Embrace Glassix AI for cutting-edge customer support - featuring AI efficiency, omnichannel fluidity, and effortless agent training. Upgrade your service experience now!
Ran Yosef
|
11/12/2023
Maximize Efficiency: Top 9 AI Strategies Elevating Customer Service Productivity by 24%
Discover how Glassix revolutionizes customer service with AI. Learn about 9 groundbreaking strategies that have enhanced productivity by 24%. AI chatbots, auto-suggestions, and more.
Glassix Team
|
8/12/2023
11 Ways AI Can Help You Identify and Fix Your Customers' Pain Points
Unlock the future of customer service with AI: Explore 11 methods to solve your customers' pain points using chatbots and generative AI.
Glassix Team
|
6/12/2023
WhatsApp Chatbot DIY: The Only Step-By-Step Guide You Need to Build Your WhatsApp Bot Like a Pro
Unlock the secrets of successful WhatsApp Chatbot creation. Dive into our comprehensive guide for tips, strategies, and the latest AI-driven strategies to transform your customer engagement and business growth.
Ran Yosef
|
5/12/2023
New Year's Relief: 8 Ways AI Chatbots & Unified Comms Ensure Holiday Enjoyment for Support Teams
Revolutionize Holiday Customer Support! Explore AI & Generative AI strategies to boost efficiency, handle high volumes, and ensure seamless service, even with reduced staff during Christmas and New Year's.
Ran Yosef
|
4/12/2023
From Laughs to Lessons: 14 Epic Generative AI Chatbot Responses You Won't Believe
Experience the wit and wisdom of Glassix's AI: 14 unbelievable chatbot responses that blend humor with insights – all clean and engaging!
Ran Yosef
|
30/11/2023
Why Messaging Beats Email: Unlocking Sales Growth with Chatbot Automation - The Only Guide You'll Ever Need
Unlock the future of customer engagement! Explore our expert insights on how chatbots and instant messaging are reshaping business communication and driving unparalleled growth and customer satisfaction.
Ran Yosef
|
27/11/2023
Elevate Your Sales Strategy: 8 AI Tools to Enhance Team Performance & Revenue
Unlock sales growth with AI: explore top 8 tools for enhanced team efficiency & revenue. Dive into AI-driven sales strategies for today's market.
Ran Yosef
|
23/11/2023
Revamp Your E-Commerce Strategy - 9 Surprising Reasons Your Online Store Isn't Scaling and How to Fix It
Unlock e-commerce success: Master AI, UX, SEO, and more. Transform your online store with expert tips on scaling, marketing, and customer engagement. Stay ahead of the competition with innovative strategies.
Glassix Team
|
13/11/2023
Maximizing Conversions: 5 Ways a SaaS Startup Increased Pricing Page Signups by 17% with Glassix AI Chatbot
Unlock the secret to a 17% increase in signups for your SaaS startup! Learn how Glassix AI Chatbot can revolutionize your customer engagement and boost conversions.
Ran Yosef
|
3/11/2023
How Generative AI Chatbots Can Help Real Estate Businesses Generate More Leads and Close More Deals
Transform your real estate business with generative AI chatbots! Drive more leads, close deals faster, and enhance client interactions. Embrace the future of real estate revenue!
Glassix Team
|
1/11/2023
Chatbot Therapy 101: 10 Signs Your Bot Needs Therapy (And Real-World Fixes)
Facing chatbot challenges? Dive into the top 10 signs your bot might be in distress. From infinite loops to latency issues, we've got real-world fixes. Plus, discover the power of Glassix's AI solutions!
Ran Yosef
|
6/10/2023
The Generative AI Chatbot Therapist: 5 Ways AI Can Help Startups Cope with Founder Burnout
5 ways to transform startup founder fatigue into thriving ventures: Learn how Generative AI-powered chatbots reshape the startup landscape.
Glassix Team
|
2/10/2023
8 Ways How Glassix's AI Chatbots on WhatsApp Recovered 1M+ USD from Abandoned Carts in E-commerce
Unlocking E-commerce success: Glassix's AI chatbots on WhatsApp reveal 8 strategies to reclaim 1M+ USD from forgotten carts. Dive in to revolutionize your online store!
Glassix Team
|
8/9/2023
Elevating Startup Revenue: 7 Ways Generative AI Chatbots & Unified Communications Catalyze Healthy Growth
Glassix's Generative AI chatbots: Elevating startups beyond Intercom, Drift & Front. Experience real results with Unified Communications.
Ran Yosef
|
4/9/2023
The A to Z of Automated Customer Support: A 5-Step Strategy Blueprint
Master AI-driven customer support with our 5-step blueprint. From chatbots to best practices, transform your support strategy and boost customer satisfaction.
Glassix Team
|
29/8/2023
Empathy at Scale: How Generative AI-Powered Chatbots Outperform Conventional Chatbots
Redefining support: Discover how Generative AI-powered chatbots outperform traditional chatbots. Dive into real use cases.
Ran Yosef
|
28/8/2023
Generative AI in Action: 10 Strategies for Stellar Support Teams
Discover how Generative AI reshapes the world of support! Strategies, benefits, and a roadmap for unparalleled CX success. Essential reading for support leaders.
Glassix Team
|
23/8/2023
Glassix Partners Program: Why Top Providers are Teaming Up with Us
Embrace GPT-4 & Conversational AI with Glassix. Shape tomorrow's communications. Dive into our Partners Program & pioneer the next digital frontier.
Ran Yosef
|
17/8/2023
Beyond the Status Quo: 10 Ways AI Chatbots are Revolutionizing Small Insurance Firms via Messaging Apps
Experience the messaging magic of AI in insurance. Dive into a transformative 10-step journey, and watch small firms leap beyond conventional boundaries with gusto.
Glassix Team
|
21/8/2023
A Tale of Two Generations: The Nuances of Crafting AI Chatbot Strategies for Gen Z and Gen Alpha Consumers
Decoding Gen Z & Alpha behaviors: Leverage Glassix AI to reshape brand communications. Embrace next-gen digital strategies for success!
Glassix Team
|
16/8/2023
5 Ways Car Dealerships Harnessing WhatsApp, Messenger, and Chatbots to Drive Engagement & Boost Sales
Beyond the Showroom: Discover how car dealerships embrace WhatsApp Business, Messenger, Chatbots, & Glassix automation for enhanced engagement, sales, & customer experience.
Glassix Team
|
13/8/2023
Conversations, Upgraded: GPT-4's Wit Meets Conversational AI's Chat
Discover the transformative power of GPT-4 in conversational AI. Glassix elevates AI chats from mere scripts to truly human interactions. The synergy of GPT-4's intelligence with cutting-edge solutions delivers genuine, nuanced dialogues.
Ran Yosef
|
9/8/2023
Beyond Front Desks: Boutique Hotels Harnessing AI Chatbots for Operational Efficiency & Guest Delight
Boutique Hotels leverage AI: From operational efficiency to enhanced guest experiences. Discover the symbiosis of tradition and tech, and the role of unified communication platforms.
Glassix Team
|
8/8/2023
Bots, Bytes, and Burpees: Revolutionizing Gyms & Fitness Centers with Chatbots Automation & Unified Messaging
Revolutionize your gym: Discover how AI Chatbots, Unified Messaging, and seamless automation can supercharge your fitness business, enhance customer experience, and propel you ahead of the competition.
Glassix Team
|
6/8/2023
Kneading Digital Conversations: The Role of AI Chatbots in Modern Bakeries
Baking success with AI Chatbots: Enhancing customer service, streamlining operations & boosting sales in modern bakeries. The only guide you'll ever need.
Glassix Team
|
4/8/2023
WhatsApp Referrals Feature - Discover New Growth Opportunities and Keep Your Teams Ahead of the Game
Unlock hyper-growth with WhatsApp Referrals: Identify traffic sources, capitalize on your data, and boost conversions using Glassix & WhatsApp Business!
Glassix Team
|
1/8/2023
Beyond the Inbox: How Glassix Revolutionizes Communication for Small Teams
Discover the power of Conversational AI and seamless omnichannel engagement. Read our thought leadership blog post and learn why Glassix is better than Intercom, Zendesk, Front, and MessageBird.
Ran Yosef
|
24/7/2023
Driving Success in the Automotive Industry: Top Ways Conversational AI Resolves Key Pain Points
Driving success in the Automotive industry: Top ways Conversational AI Helps Transform Your CX Game
Glassix Team
|
23/7/2023
How Chatbots and Conversational AI Empower Human Agents to Enhance the Customer Experience
As businesses begin to adopt chatbots and conversational AI, it is critical to strike the right balance between automation and human touch. In this blog post, we explore how chatbots go hand in hand with conversational AI to empower human agents to enhance the customer experience
Glassix Team
|
14/3/2023
How chatbots Can Take Your Business Messaging to the Next Level
The rise of chatbots has brought about a new era for the customer experience. With chatbots, businesses can interact with their customers 24/7 and provide instant assistance.
Glassix Team
|
3/5/2023
Glassix Announces Release of Conversational AI Suite
Glassix, developer of the AI-powered unified messaging platform, is excited to announce the launch of its groundbreaking Conversational AI Suite.
Glassix Team
|
15/5/2023
Why WhatsApp is Becoming the Next Big Business Messaging "Super App"
WhatsApp is one of the most popular messaging platforms in the world, with over 2 billion
Glassix Team
|
7/3/2023