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Glassix Team
Glassix Team
All articles by
Glassix Team
Unveiling the Best Customer Experience BPOs in the USA for 2025
Explore the top Customer Experience BPOs in the USA for 2025! See who leads the charge in enhancing customer service capabilities and offering top-notch support.
Glassix Team
|
6/12/2024
Top Automation Tools To Improve Customer Service Efficiency
Take your customer service to the next level with these top automation tools! Boost efficiency, speed up responses, and enhance satisfaction. Check out our blog post!
Glassix Team
|
25/11/2024
Chatbot vs Live Chat: Which One To Use?
Looking for the perfect live chat or chatbot solution for your business? We got you covered! Learn the main differences, pros, and cons of live chat and chatbots in our latest post.
Glassix Team
|
4/11/2024
9 Ways to Improve Your Digital Customer Experience in 2024
Master your digital customer experience in 2024 with these 9 actionable tips! From personalized interactions to smoother navigation, discover how to enhance engagement, boost satisfaction, and build customer loyalty like never before.
Glassix Team
|
29/10/2024
What is Live Chat: Everything you need to know
Curious about what is Live Chat and how it can help propel your business? Check out our latest blog post to learn everything you need about Live Chat for business.
Glassix Team
|
28/10/2024
Facebook Messenger AI Chatbot: Definition and Best Practices
Not yet using Facebook Messenger to convert more and support your current clients? If so, this blog post is a must read for you! Discover how AI chatbots for Facebook Messanger can elevate your CX game!
Glassix Team
|
22/10/2024
Omnichannel Customer Contact Center: Definition with Strategies
Are you looking to integrate omnichannel technology to your contact center? Boy we got the best guide on the Internet, including tips, and strategies to boost revenue.
Glassix Team
|
21/10/2024
Omnichannel Customer Service: The Key to Consistent Customer Experiences
Omnichannel customer service is not a new thing but it is for sure the most important thing you should focus on if you want to grow revenues. Read our blog to unveil new strategies and approaches to level up your CX game!
Glassix Team
|
25/9/2024
Customer Communication Strategy: 6 Best Practices
Master the art of customer communication! Discover 6 best practices to enhance your strategy, improve engagement, and build lasting relationships.
Glassix Team
|
26/9/2024
Customer Service Plan: Definition and How-to Guide
Learn how to create an effective customer service plan with our step-by-step guide. Discover key strategies to improve customer satisfaction, streamline processes, and boost loyalty with actionable tips and best practices.
Glassix Team
|
23/9/2024
7 Proven Customer Retention Strategies That Actually Work
Unlock the secrets to keeping your customers loyal and engaged! Explore 7 proven customer retention strategies that work, from personalized experiences to proactive support.
Glassix Team
|
20/9/2024
How to Respond to Customer Inquiries Efficiently and Effectively
Master the art of responding to customer inquiries with speed and precision! Learn essential strategies to boost satisfaction, streamline support, and improve communication!
Glassix Team
|
20/9/2024
The Ultimate Guide To Unified Messaging
Discover how to integrate all messaging channels into one platform, boost customer interactions, and streamline your workflow with our Ultimate Guide to Unified Messaging!
Glassix Team
|
18/9/2024
Top 7 Benefits Of Customer Feedback For Businesses In 2024
Discover the power of customer feedback for your business in 2024! Learn how real-time insights can boost customer satisfaction, enhance product offerings, drive growth, and improve decision-making, setting you ahead of the competition.
Glassix Team
|
9/9/2024
Customer Lifetime Value: What It Is & How To Calculate It
Discover all you need to know about Customer Lifetime Value. From calculation of this metric and how to present it to your team and upper management!
Glassix Team
|
27/8/2024
Top 5 Unified Messaging Platforms In 2024
Your search for a unified messaging platform ends here! Get our top picks, save time and hassle. The only list you'll ever need!
Glassix Team
|
23/8/2024
Customer Experience Management Strategy: Road To Success
The only roadmap you'll ever need to craft the best customer experience management strategy - Read now!
Glassix Team
|
21/8/2024
Chatbot Automation: What Is It And Why Is It Important
What is chatbot automation and why it is crucial for yur business success in 2024 and beyond? Discover use cases + features to help you outperform your competition!
Glassix Team
|
19/8/2024
10 Best Customer Service Chatbots in 2024
Learn how to chose the best customer service chatbot for your org. Our list created especially for pros who're looking to get the most value of their customer service chatbot!
Glassix Team
|
15/8/2024
Customer Service ROI: Why Investing In Customer Service Pays Off
Discover why investing in customer service boosts ROI. Learn effective strategies to enhance both profits and customer loyalty.
Glassix Team
|
7/8/2024
6 Best Front Alternatives & Competitors: A Detailed Overview
Sick and tired of using Front for customer support? We got your back! Take a deep dive into our detailed overview of the 6 best Front alternatives.
Glassix Team
|
29/7/2024
6 Best Customer Experience Management Tools for 2024
Looking for the best customer experience management software? Your search ends here. Read our detailed analysis and find the best tool!
Glassix Team
|
24/7/2024
Customer Service Automation: 7 Examples + Case Studies
In this blog post, discover 7 examples of customer service automation from some of the world's trusted brands and why they're successful!
Glassix Team
|
15/7/2024
Omnichannel Customer Support Strategy: How-to, Benefits & Examples
In this blog, explore some of the world's leading omnichannel customer support strategies and use cases from leading brands.
Glassix Team
|
18/7/2024
📑 The Ultimate Guide to Responsible AI in Customer Support: 7 Key Transformations
Explore how responsible AI is reshaping customer support. Learn about the 7 key transformations driving ethical and effective AI solutions, ensuring fairness, transparency, and superior customer experiences.
Glassix Team
|
11/7/2024
🔄 6 Best Omnichannel Customer Support Software Tools (2024)
Your search for the best omnichannel software tool ends here - Explore the best in-depth comparison on the internet. Check our blog post!
Glassix Team
|
26/6/2024
🔥 6 AI Customer Service Software Solutions for Happier Customers
In our detailed comparison - Discover the best AI customer service software including features, pricing, and real customer reviews!
Glassix Team
|
27/6/2024
⚙️ 6 Best Customer Service Automation Software Solutions for 2024
Discover the leading customer service automation software for 2024! Compare features, pricing, and real customer reviews to choose the best solution for your business needs.
Glassix Team
|
17/6/2024
🤖 AI Customer Service: Use Cases, Examples, Challenges & More
Unlock the potential of AI in customer service! Explore practical use cases, real-world examples, common challenges, and insights on boosting efficiency and satisfaction in our comprehensive guide.
Glassix Team
|
13/6/2024
AI at Full Speed: Driving Stellar Customer Experience in the Rail Industry
Explore how AI is changing rail travel with Glassix—enhancing accessibility, efficiency, and communication for a seamless journey.
Glassix Team
|
5/6/2024
📩 6 Best MessageBird Alternatives & Competitors to Improve CCM
Explore the top 6 MessageBird alternatives for 2024! Compare features, pricing, and customer ratings to improve your Customer Communication Management.
Glassix Team
|
20/5/2024
📣 Customer Communication Management (CCM): 7 Best Practices
Discover the essentials of Customer Communication Management (CCM) and 7 best practices. Learn why incorporating CCM into your toolset is crucial for success.
Glassix Team
|
31/5/2024
💬 6 Best Customer Communication Management Software Tools (2024)
Explore the top 6 customer communication management tools of 2024! Enhance efficiency and minimize response time with the best software solutions for businesses.
Glassix Team
|
24/5/2024
Securing Customer Communications: Everything to Know About Our SOC 2 Compliance Report
Discover how our SOC 2 Compliance Report ensures the highest standards of security for customer communications. Learn what it means for your data protection.
Glassix Team
|
13/5/2024
Beyond Rankings: The Role of AI in Crafting SEO Strategies That Elevate Customer Experience
Explore how AI transforms SEO strategies to boost customer experience. From keyword research to content creation, AI enhances site rankings and user satisfaction, providing a comprehensive guide to integrating AI with SEO.
Glassix Team
|
19/4/2024
Top 19 AI Tools to Skyrocket Your Small Business Revenue in 2024
Uncover the best AI tools for 2024 that can transform your small business. From automation to analytics, find out how to boost your revenue and stay ahead of the competition.
Glassix Team
|
11/4/2024
AI as a Growth Engine: Overcoming Revenue Roadblocks in High-Growth Industries
AI as a Catalyst for Business Growth Through Stellar CX: Discover how AI enhances customer experiences, boosts efficiency, and drives growth in dynamic industries. Gain expert insights and actionable tips here.
Glassix Team
|
8/4/2024
7 Ways Glassix's Agent to Bot Handoff Revolutionizes Customer Support: Save Costs and Enhance CX
Transform Customer Support: Elevate agent satisfaction & customer experience while slashing costs with Glassix's agent-to-chatbot handoff feature!
Glassix Team
|
29/3/2024
Master AI-Powered Customer Replies: Ultimate Guide to Enhancing Email & Messaging Responses
Transform your customer support with AI-powered auto suggested replies! Learn how Glassix enables faster, tailored replies across all channels.
Glassix Team
|
19/3/2024
The 7 Best Ticketing Systems for Small Business in 2024
Unlock the best customer service solutions for your small business in 2024 with our guide to the top 7 ticketing systems. Features, benefits, and pricing inside!
Glassix Team
|
27/2/2024
Study: E-Commerce Brands Using AI Chatbots on Instant Messaging Channels See 12% CSAT Jump Year Over Year
Glassix study reveals: E-commerce brands using AI chatbots on messaging channels see a 12% jump in satisfaction & 4% in loyalty. Learn how AI transforms customer service.
Glassix Team
|
23/2/2024
10 Best LiveChat Alternatives for Great Sales and Support Teams in 2024
Looking for LiveChat alternatives for 2024? Find the top 10 solutions for stellar sales and support teams in our latest guide. Boost your customer service and sales with the best tools.
Glassix Team
|
22/2/2024
10 Best Help Scout Alternatives for Small Businesses [Features & Prices Included]
Tired of Help Scout price increase? Looking for the best Help Scout alternative and want to find out how easy is it to make the switch? We've got you covered, In this blog post, learn what are the best Help Scout alternatives out there!
Glassix Team
|
20/2/2024
10 Best Freshdesk Alternatives & Competitors [Robust & Easy to Use] [2024]
Discover the top 10 Freshdesk alternatives for 2024. Our guide features robust and easy-to-use solutions to streamline your customer support efforts. Don't miss out on finding the perfect fit for your business!
Glassix Team
|
15/2/2024
10 Best Zendesk Alternatives for Small Businesses to Check Out in 2024
Explore the best Zendesk alternatives for small businesses in 2024. Boost your customer service with our top picks for affordability, functionality, and ease of use.
Glassix Team
|
14/2/2024
10 Best Intercom Alternatives for Exceptional Customer Support in 2024
Discover 2024's leading Intercom alternatives to elevate your customer support. Compare the top 10 tools for better engagement & service efficiency.
Glassix Team
|
8/2/2024
Glassix Study Shows: AI Chatbots Enhance Conversion by 23% and Resolve Issues 18% Faster with 71% Success
Unlock the power of AI in CX: Glassix reveals chatbots enhance conversions by 23%, resolve 18% faster, and achieve 71% success. Dive into our study for cutting-edge insights and trends in AI-driven customer experience.
Glassix Team
|
6/2/2024
Crafting Engaging Conversational Flows for Your WhatsApp AI Chatbot - 5 Stellar Tips
Unveil 5 expert tips for crafting engaging conversational flows. Transform your 'Meh' chatbot into a captivating conversationalist with AI. Check out our expert insights for creating a stellar AI WhatsApp chatbot!
Glassix Team
|
2/2/2024
WhatsApp Business Templates Explained - The Definitive Guide [Updated 2024]
Master WhatsApp business in 2024 with Glassix - Your guide to templates, messaging limits, and expert tips. Get the latest Meta updates. Start with our free trial!
Glassix Team
|
31/1/2024
10 Best Visual Chatbot Builder Software [No CODE] [2024 UPDATED]
Unlock the power of chatbots in 2024! Explore our curated list of the top 10 no-code visual chatbot builders. Streamline your customer service, enhance engagement, and drive growth with the best user-friendly platforms. Start building your AI chatbot today!
Glassix Team
|
19/1/2024
10 Best Conversational AI Platforms for Simplifying Customer Interactions in 2024
Explore the future of customer service with our list of the top 10 Conversational AI Platforms for 2024. Enhance interaction, boost satisfaction, and transform your customer experience.
Glassix Team
|
19/1/2024
10 Best Shared Inbox Tools & Solutions for Efficient Collaboration in 2024
Explore the best shared inbox tools of 2024! Boost team collaboration and efficiency with AI-powered, user-friendly solutions. Ideal for e-commerce, telecom & more. Start your journey towards streamlined communication!
Glassix Team
|
12/1/2024
10 Best Customer Support Software for Telecom Services
Transform telecom service with the best customer support software of 2024 - Find your best match!
Glassix Team
|
5/12/2023
5 Best Customer Support Software for Retail & eCommerce Businesses in 2024
Discover the 5 best customer support software for Retail & eCommerce businesses in 2024. From implementing to adopting, we cover everything your business needs in order to choose the perfect customer support software in 2024!
Glassix Team
|
12/12/2023
Practical Tips for Integrating Unified Communications: An Expert Guide to Boosting Customer & Agent Satisfaction
Explore how Unified Communications & AI chatbots elevate customer and agent satisfaction, enhance efficiency, and drive innovation. Dive into our expert insights now!
Glassix Team
|
19/12/2023
Maximize Efficiency: Top 9 AI Strategies Elevating Customer Service Productivity by 24%
Discover how Glassix revolutionizes customer service with AI. Learn about 9 groundbreaking strategies that have enhanced productivity by 24%. AI chatbots, auto-suggestions, and more.
Glassix Team
|
8/12/2023
11 Ways AI Can Help You Identify and Fix Your Customers' Pain Points
Unlock the future of customer service with AI: Explore 11 methods to solve your customers' pain points using chatbots and generative AI.
Glassix Team
|
6/12/2023
16 Best AI and Customer Experience Podcasts for Everyday Leaders
Unlock 2024's best AI & CX podcasts! Essential for leaders seeking innovation and growth in customer experience and artificial intelligence. Stay ahead, Read how!
Glassix Team
|
15/11/2023
Revamp Your E-Commerce Strategy - 9 Surprising Reasons Your Online Store Isn't Scaling and How to Fix It
Unlock e-commerce success: Master AI, UX, SEO, and more. Transform your online store with expert tips on scaling, marketing, and customer engagement. Stay ahead of the competition with innovative strategies.
Glassix Team
|
13/11/2023
How Generative AI Chatbots Can Help Real Estate Businesses Generate More Leads and Close More Deals
Transform your real estate business with generative AI chatbots! Drive more leads, close deals faster, and enhance client interactions. Embrace the future of real estate revenue!
Glassix Team
|
1/11/2023
Elevate Your Revenue Operations: Discover 11 Key Strategies for Integrating Automated, Empathetic Customer Support
Unlock successful revenue operations with our guide on automated, empathetic customer support. Discover 11 key strategies to transform your support experience and drive revenue growth.
Glassix Team
|
31/10/2023
The Good, the Bad, and the Ugly: 11 Customer Service Facts and Stats That Can't Be Ignored
Uncover 11 shocking facts & stats that reveal the good, the bad, and the ugly of customer service. Transform your approach with Glassix's expert insights!
Glassix Team
|
23/10/2023
10 Must-Have Best & Free Widgets for Your Website - The Ultimate List
Unlock the power of widgets! Explore the top and FREE widgets to supercharge your website. Boost engagement, gather insights, and skyrocket conversions.
Glassix Team
|
19/10/2023
CX Revealed: Delivering Excellence Beyond Chatbots and Automation - The Guide You Didn't Know You Needed
Master the art of exceptional CX! 🚀 Explore strategies for startups & small businesses to elevate customer experience beyond tech. Your guide to building genuine, lasting relationships.
Glassix Team
|
17/10/2023
The Role of AI in Brand Affinity: 12 Ways Automation is Redefining Customer Relationships
From startups to giants: How automation drives unbreakable brand affinity. Explore real success stories!
Glassix Team
|
16/10/2023
The Case for Digital: 8 Reasons Why Legacy Contact Center Technology and Telephony Companies Must Integrate With Glassix
Dive into 8 transformative reasons why legacy telephony and contact center tech companies should integrate Glassix. Lead the digital revolution with AI-powered solutions.
Glassix Team
|
4/10/2023
The Generative AI Chatbot Therapist: 5 Ways AI Can Help Startups Cope with Founder Burnout
5 ways to transform startup founder fatigue into thriving ventures: Learn how Generative AI-powered chatbots reshape the startup landscape.
Glassix Team
|
2/10/2023
7 Revenue Boosting Surprises: How Unified Communications & Automation Elevate Small Businesses
Unlock hidden revenue: 7 surprising ways unified communications and automation skyrocket small businesses.
Glassix Team
|
29/9/2023
The Path to Support Supremacy: Glassix's Agent Ascent Arc Explained
Unlock the future of customer support! Dive into Glassix's agent ascent arc and discover AI-powered strategies to elevate your customer support career.
Glassix Team
|
19/9/2023
8 Ways How Glassix's AI Chatbots on WhatsApp Recovered 1M+ USD from Abandoned Carts in E-commerce
Unlocking E-commerce success: Glassix's AI chatbots on WhatsApp reveal 8 strategies to reclaim 1M+ USD from forgotten carts. Dive in to revolutionize your online store!
Glassix Team
|
8/9/2023
The A to Z of Automated Customer Support: A 5-Step Strategy Blueprint
Master AI-driven customer support with our 5-step blueprint. From chatbots to best practices, transform your support strategy and boost customer satisfaction.
Glassix Team
|
29/8/2023
Revolutionizing the Support Landscape: 10 Proven Strategies to Prevent Team Burnout with Generative AI
Generative AI in customer support: Combatting agent burnout & elevating service. Explore 10 transformative strategies reshaping the future of customer care.
Glassix Team
|
6/9/2023
Redefining Excellence: Glassix AI and the Rise of Modern Contact Centers
Glassix AI: A game-changer for contact centers. Discover how partnering with Glassix elevates tech providers in the contact center industry. Be future-ready!
Glassix Team
|
3/9/2023
The Support Hero’s Toolkit: Leveraging Generative AI for Impactful Customer Emails
Unleashing Generative AI: A Masterclass in Elevating Customer Support Emails. Discover transformative templates & win over your customers every time!
Glassix Team
|
21/8/2023
Generative AI in Action: 10 Strategies for Stellar Support Teams
Discover how Generative AI reshapes the world of support! Strategies, benefits, and a roadmap for unparalleled CX success. Essential reading for support leaders.
Glassix Team
|
23/8/2023
Beyond the Status Quo: 10 Ways AI Chatbots are Revolutionizing Small Insurance Firms via Messaging Apps
Experience the messaging magic of AI in insurance. Dive into a transformative 10-step journey, and watch small firms leap beyond conventional boundaries with gusto.
Glassix Team
|
21/8/2023
A Tale of Two Generations: The Nuances of Crafting AI Chatbot Strategies for Gen Z and Gen Alpha Consumers
Decoding Gen Z & Alpha behaviors: Leverage Glassix AI to reshape brand communications. Embrace next-gen digital strategies for success!
Glassix Team
|
16/8/2023
Scaling the Digital Frontier: 6 Ways Automation is Redefining Call Center Efficiency
From traditional calls to AI-driven dialogues: Learn how Glassix is reshaping the call center landscape. Witness the digital transformation unfold.
Glassix Team
|
14/8/2023
5 Ways Car Dealerships Harnessing WhatsApp, Messenger, and Chatbots to Drive Engagement & Boost Sales
Beyond the Showroom: Discover how car dealerships embrace WhatsApp Business, Messenger, Chatbots, & Glassix automation for enhanced engagement, sales, & customer experience.
Glassix Team
|
13/8/2023
Beyond Front Desks: Boutique Hotels Harnessing AI Chatbots for Operational Efficiency & Guest Delight
Boutique Hotels leverage AI: From operational efficiency to enhanced guest experiences. Discover the symbiosis of tradition and tech, and the role of unified communication platforms.
Glassix Team
|
8/8/2023
Bots, Bytes, and Burpees: Revolutionizing Gyms & Fitness Centers with Chatbots Automation & Unified Messaging
Revolutionize your gym: Discover how AI Chatbots, Unified Messaging, and seamless automation can supercharge your fitness business, enhance customer experience, and propel you ahead of the competition.
Glassix Team
|
6/8/2023
Kneading Digital Conversations: The Role of AI Chatbots in Modern Bakeries
Baking success with AI Chatbots: Enhancing customer service, streamlining operations & boosting sales in modern bakeries. The only guide you'll ever need.
Glassix Team
|
4/8/2023
4 Winning Strategies To Step Up Your Communications with Glassix's Free WhatsApp Widget
Breaking the Chains of Paid Tools: discover the power of Glassix's Free WhatsApp Widget to boost sales and enhance support with no cost and no coding required.
Glassix Team
|
2/8/2023
WhatsApp Referrals Feature - Discover New Growth Opportunities and Keep Your Teams Ahead of the Game
Unlock hyper-growth with WhatsApp Referrals: Identify traffic sources, capitalize on your data, and boost conversions using Glassix & WhatsApp Business!
Glassix Team
|
1/8/2023
Driving Success in the Automotive Industry: Top Ways Conversational AI Resolves Key Pain Points
Driving success in the Automotive industry: Top ways Conversational AI Helps Transform Your CX Game
Glassix Team
|
23/7/2023
10 Ways E-commerce Online Stores Use AI to Boost Sales and Increase Customer Satisfaction
Increase sales and enhance customer satisfaction by harnessing the power of AI and WhatsApp Business
Glassix Team
|
20/7/2023
Leverage the Power of AI-Generated Conversation Summary to Streamline Agent Productivity
The customer conversation summary is critical not just to wrap-up, but to smooth business operations. Since conversations often include dozens of messages collected over days
Glassix Team
|
12/6/2023
Actionable Insights Start with Conversational AI Tag Suggestions
Tapping into the value of customer conversations to extract actionable insights requires a systematic approach across people, technology, and business culture
Glassix Team
|
30/5/2023
Boost Human Agent Performance with Conversational AI-Powered Suggested Replies
Leveraging the capabilities of AI-powered suggested replies can significantly enhance human agent performance, streamline operations, and deliver consistent messaging throughout the organization
Glassix Team
|
18/5/2023
How Chatbots and Conversational AI Empower Human Agents to Enhance the Customer Experience
As businesses begin to adopt chatbots and conversational AI, it is critical to strike the right balance between automation and human touch. In this blog post, we explore how chatbots go hand in hand with conversational AI to empower human agents to enhance the customer experience
Glassix Team
|
14/3/2023
Top 6 Conversation Continuity Fails that Break the Customer Experience
Conversation continuity delivers an enhanced customer experience while centralizing the entire customer journey under a single platform enabling businesses to increase agility, customer satisfaction, and ultimately business continuity.
Glassix Team
|
20/3/2023
How chatbots Can Take Your Business Messaging to the Next Level
The rise of chatbots has brought about a new era for the customer experience. With chatbots, businesses can interact with their customers 24/7 and provide instant assistance.
Glassix Team
|
3/5/2023
Glassix Announces Release of Conversational AI Suite
Glassix, developer of the AI-powered unified messaging platform, is excited to announce the launch of its groundbreaking Conversational AI Suite.
Glassix Team
|
15/5/2023
Why WhatsApp is Becoming the Next Big Business Messaging "Super App"
WhatsApp is one of the most popular messaging platforms in the world, with over 2 billion
Glassix Team
|
7/3/2023