Are you looking to elevate your support and sales strategies?

Customer support is becoming a leading competitive differentiator in 2024, with more customers caring about their overall experience with a company.

In fact, according to a report by McKinsey & Company, businesses that focus on improving their customer experience can increase sales revenue by 2-7%, indicating the vital role of customer support tools.

While LiveChat is a great customer interaction platform with an omnichannel live chat capabilities, it may not be the perfect fit for your business, requiring you to find an alternative.

It has costly plans, offers limited features and lacks essential tools for sales and support teams, such as a dedicated unified inbox to organize all customer tickets and AI capabilities.

On the flip side, popular LiveChat competitors are packed with the necessary tools such as chatbot builders to help boost your revenue and improve your customers’ experience.

Looking to move away from Intercom? Check out my previous review of the best Intercom alternatives in order to discover affordable help desk software options for delivering exceptional customer support in 2024.

In this article, we will discuss the best customer support software for your sales and support team to help you sharpen your competitive edge and help you save hundreds if not thousands of dollars on an annual basis.

Let’s get started.

Quick Summary

1. Glassix - Best alternative for omnichannel communication

2. Drift - Best alternative for automating sales processes

3. ProProfs - Best reporting and analytics software 

4. Verloop.io - Best alternative for Conversational Marketing

5. Gorgias - Best alternative for e-commerce businesses
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3 Reasons to Consider LiveChat Alternatives

a) Has additional charges

LiveChat’s plans are limited in features with basic tools such as proactive chats. It offers its knowledge base, help desk, and smart chatbot automation as separate additional tools, each with its own pricing.

This could significantly result in higher initial investment costs for small businesses, especially those that need all those tools. Additionally, managing different systems can prove challenging to your sales and support team.

b) Limited customization features

It offers limited customizations which can hinder your business from tailoring the software to reflect your brand. LiveChat’s full customization capabilities are offered in higher tiers.

Even so, you will need to upgrade to the enterprise plan to be able to remove its logo from the free chat widgets, which can be expensive and hinder your ability to deliver a branded customer experience.

c) Steep learning curve

Besides LiveChat bloating with features intended to help you unlock sales growth, you may find them and its interface not intuitive enough resulting in a steeper learning curve compared to its popular competitors.

This can delay your implementation process and require you to spend more time and resources on training your support agents. To make it worse, the basic plans do not provide product training so you will have to figure it out on your own.

1. Glassix

Glassix unifies all your communication channels allowing you to seamlessly switch between channels and keep all your interactions history in one place.

Glassix ranks as the best alternative for LiveChat users who want to refine their sales strategy and improve customer support while cutting in operational costs.

To help you manage a large volume of customer requests, we provide a state of the art omnichannel communication platform that integrates all your communication channels into a single inbox. Besides that, it allows you to efficiently deliver customer support without switching between applications and ensure that no tickets fall through the cracks.

Glassix leverages the power of conversational AI coupled with GPT-4 to help you join the big leagues of your industry, be it e-commerce, telecom services, or real estate, by automating nearly half of your customer support routine tasks.

Additionally, we provide multiple integrations with your favorite tools, such as CRM and e-commerce platforms, ensuring smooth revenue operation and enhancing customer data management.

Key features:

• Our software has a state-of-the-art no-code visual chatbot builder that enables anyone to build and deploy AI chatbots across all your platforms and automate most of your mundane tasks.
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• Glassix provides customizable chat widgets that you can tailor to your unique brand and style coupled with AI, enabling you to deliver instant and real-time responses to your customers.
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• The unified inbox brings everything you need into a centralized platform giving your agents a full view of your customers' requests which enables prompt responses and enhanced customer satisfaction.
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Pricing:

• Offers a free 30-day trial
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• Starting plan: $49 per user/month
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Verdict:

Glassix is Undoubtably the best LiveChat alternative for businesses of all sizes. Compared to LiveChat, Glassix is priced a little bit higher. However, on the bright side, you get an extended free trial period of 30 days and excellent AI capabilities guaranteed to transform your customer service and a stellar customer support. 

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2. Drift

Want to create better customer relationships? Drift could be the best platform for doing just that!

Drift offers one of the most popular competitors of LiveChat thanks to its marketing and sales tools that can elevate your e-commerce strategy and grow your business.

Right from the moment visitors get to your website, Drift arms your sales team with the right tools to turn them into customers. 

It helps optimize your campaigns by identifying your customers' intent and delivering the right content to them.

Additionally, Drift removes the guesswork in your operations with the help of its patented AI that surfaces actionable insights. Such data uncovers your team's performance and conversational trends that can help them continually fine-tune marketing decisions.

Key features:

• Drift’s Live View allows you to see which accounts are on your website without requiring them to fill out forms and engage with them in real-time by sending personalized messages to convert them to customers.
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• You can target visitors based on CRM and map data like demographics and behavioral data to deliver the right message to them and create custom playbooks based on where they are in the buying journey.
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• Drift’s custom chatbots qualify site visitors immediately and even automatically schedule a meeting with one of your reps, ensuring that you never miss an opportunity again.
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Pricing:

• No free trial
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• Starting plan: $2,500 per month
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Verdict:

Drift helps your sales team connect with the right people at the right time ensuring there are no missed opportunities. While it boasts great AI tools and chatbot features, it is very expensive and bills for its plans annually. This makes the initial investment high which might be prohibitive for some startups and small businesses.

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3. ProProfs 

ProProfs offers a suite of customer support products.

Most of its customer support tools are provided under ProProfs Live Chat, a product that helps you deliver instant customer service and increase conversion rates.

This platform is one of the best LiveChat alternatives because it is not only easy to implement into your system, but also has great chat features from customization options to robust analytics and reporting tools.

ProProf has made designing your live chat widget a breeze with pre-built templates and CSS options to help you customize it. 

This enables you to tailor your chat widget with profile pictures, graphics, and chat icon position, to deliver a branded customer experience.

Key features:

• Has a smart chat feature that surfaces important information about a customer when they contact you, such as their interaction history and where they are from, enabling you to personalize their experience.
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• Offers robust integrations with popular applications and systems such as Zendesk, Salesforce, and Microsoft Dynamics, ensuring that you have everything you need in one place.
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• ProProfs’ comprehensive chat rating system provides critical information about customers’ experiences and team and individual performance, helping managers identify improvement opportunities.
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Pricing:

• No free trial
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• Starting plan: $29.99 per operator/month
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Verdict:

ProProfs’ live chat features are one of the best with integrations, customization options, and analytics that can help you improve your chat widget. However, unlike Glassix, for a complete customer support software with a help desk and unified inbox, you will have to pay a tad bit more.

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4. Verloop.io

Want to leverage the power of AI? Looking for a solution that will help you to stay in the forefront of technology?

Verloop is an industry-leading alternative to LiveChat users with communication tools that leverage machine learning and Natural Language Understanding.

Combined, they help you make quick touchpoints with customers, boost customer satisfaction, and provide a personalized experience.

Its live chat feature stands out from its contenders for its ability to prioritize customer communications based on chat status, ensuring your customers are always happy.

Additionally, Verloop’s bots can automate repetitive tasks like sending greetings and collecting important customer details such as email IDs. Besides that, the bots are multilingual, supporting over 20 languages, so you don’t have to worry about language barriers. 

It is also worth noting that Verloop can seamlessly integrate with several third-party systems including CRMs, to help you provide a smooth customer experience.

Key features:

• Machine learning and Natural Language Processing empower Verloop to understand what your customers are saying even if they speak colloquially, enabling you to deliver accurate and personalized services.
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• Its omni-channel communication service enables you to be available to your customers in whichever channel they prefer, including WhatsApp, Facebook, and Instagram, elevating their experiences.
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• Verloop integrates well with other software from CRM to communication channels ensuring smooth customer support operations that save time and resources and enhance efficiency.
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Pricing:

• Offers a 14-Day Free Trial
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• Contact Verloop.io for pricing
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Verdict:

Verloop’s conversation AI capabilities are one of a kind with the ability to understand what your customers are saying and provide personalized responses while cutting down your workload. In my experience, however, this software could do better on its third party integration options.

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5. Gorgias

Looking for an e-commerce software alternative?

Gorgias is a vertical customer support alternative to LiveChat designed for retail and e-commerce businesses in need of a comprehensive solution.

One of its great features is support for several e-commerce integrations including Shopify, enabling you to link your shop and customer support software.

This can simplify collaboration between your support and sales teams, ensuring speedy resolution of customer issues.

Similarly to Glassix, Gorgias consolidates all your customer communications into a single dashboard giving you a complete view of your open tickets.

Additionally, Gorgias analyzes your customers’ intent by leveraging a massive customer data repository based on previous tickets, assigns the intent to a ticketing question, and routes it to the right team or agent.

Key features:

• Gorgias saves your agents time while enhancing customer experience through automation and prebuilt templates that enable them to provide quick and personalized responses.
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• It integrates with multiple third-party applications such as CRM and e-commerce tools to give you access to everything you need under a single intuitive platform, and save time.
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• Has incredible self-service features, including live chat menus and a dedicated help desk that empowers customers to find the answers they are looking for without relying on your customer support agents.
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Pricing:

• Offers a 14-day free trial
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• Starting plan: $10 per month
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Verdict:

If you are a retail business owner, Gorgias is a perfect fit for you thanks to its industry-specific platform that offers e-commerce integration and powerful live chat features to help you increase your sales. It's cheap but its basic plans have limited features such as the number of tickets provided.

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6. LiveAgent

LiveAgents offers live chat and call center tools.

It provides a pool of features at a reasonable price with the option of getting additional features at an extra fee. 

LiveAgent can integrate seamlessly with most of your communication channels, including live chat, social media, and emails, streamlining all the messages you receive into a single inbox.

This makes it easy to manage all your customer requests and ensures a high-resolution rate.

Additionally, its native live chat tool allows you to interact with visitors on your website. 

But not blindly…

LiveAgent tracks customer behavior and empowers you with key information such as how long they have been on your website and what has caught their attention. You can then invite them to chat and convert them to customers.

Key features:

• Has a virtual call center with incredible features from IVR and video calls to unlimited call recording, enabling you to simplify customer interactions and improve their experiences.
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• LiveAgent allows you to create a customer portal endowed with a knowledge base filled with articles, feedback and suggestions, and videos, enabling you to deliver 24/7 support services.
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• It integrates with popular communication platforms such as Instagram, WhatsApp, and Facebook, allowing you to respond to messages and comments from a single dashboard.
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Pricing:

• Offers a 30-day free trial
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• Starting plan: $15 per agent/month
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Verdict:

LiveAgent, just like Glassix, is a comprehensive software offering a call center, live chat tool, and help desk. On top of that it has a free plan ideal for startups in 2024 with tight budgets. However, don’t expect to have access to all the advanced features with the free and basic plans.

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7. LivePerson

LivePerson has one of the best AI tools. While it is mainly serving enterprises it also have solutions for small businesses looking to scale their sales and support operations.

While many other software offer AI features, this software is more than just that. It focuses on conversions.

To help you close more deals and make more sales in 2024, it is packed with an award-winning conversation AI tool built using large language models fine-tuned by billions of real customer conversations, to help sharpen your competitive edge.

LivePerson gives you the ability to create AI-powered chatbots to work along with your human agents to deliver instant and high-quality customer service across multiple channels.

In case of issue escalation, LivePerson allows smooth handoffs between chatbots and human agents to ensure that your customers are only getting the best

Additionally, it allows for multiple integrations with other software to give you all the information you need to increase sales from a single platform.

Key features:

• Has powerful analytics tools that provide your agents with actionable insights into customer behaviors, enabling them to improve customer support and enhance customer satisfaction.
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• LivePerson’s Voice AI enhances your call center by automating personalized calls across all channels, creating an enhanced customer experience that reduces wait times.
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• It has multiple messaging channel integrations that allow you to meet your customers wherever they are from a single platform thus enhancing efficiency and agent productivity.
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Pricing:

• Offers a free demo
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• Contact LivePerson for pricing
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Verdict:

This software gains an edge over LiveChat thanks to its ability to understand complex customer interactions and provide personalized customer experiences. While its conversational AI tools are comprehensive, they may be overwhelming to your agents, which might make them take longer to understand how they function.

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8. Intercom

Are you struggling with a load of support requests? Looking for a complete AI customer support solution?

You should consider Intercom for its immense capabilities, including AI help desk, AI chatbots, and proactive support service, which make it a top player in the industry and one of the best LiveChat alternatives.

Intercom is designed to save your agents time so that they can focus on the important stuff—high-value customer conversations—while most other customer support tasks are handled by AI.

When it comes to usability, Intercom shines with a user-friendly and intuitive interface that makes it ideal for most sales and support teams.

Moreover, it has a shared inbox that consolidates all your communication channels into one place. The inbox is enhanced by AI that can summarize conversations, draft responses, and autofill ticket information.

Key features:

• It provides AI chatbots that can automate repetitive tasks as your agents focus on more complex customer support issues, to enhance customer satisfaction and increase resolution rate.
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• The tracker ticket tool allows you to link multiple similar customer requests into one ticket making it easy for your agents to resolve them and send status updates to customers.
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• You can integrate Intercom with tools you use every day or create custom integrations using APIs, to improve operational efficiency and continue making customers happy.
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Pricing:

• Offers a 14-day free trial
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• $39 per seat/month
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Verdict:

With Intercom, you can integrate your live chat with third-party integrations such as CRM to enhance the quality of your customer service. One downside to Intercom is that its proactive support platform is priced separately which increases your initial investment if it's a must-have tool.

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9. Zendesk

Zendesk is a popular messaging and live chat tool used by thousands of companies across the globe.

The software offers a suite of products and among them is Zendesk for service which provides live chat tools that help you interact with your customers in real time.

Its tools help your agents create better customer relationships with a live chat that you can deploy to all communication channels. 

You can also increase the resolution rate and save time to focus on resolving complex support issues in 2024 while chatbots handle easy and repetitive tasks.

Additionally, Zendesk has AI capabilities that lend your agents a hand by suggesting responses and detecting customer intent to improve their experiences.

Key features:

• The chat web widget is highly customizable allowing you to pick the location of the chat window and tailor the look and feel to match your business to deliver a branded customer experience.
• Zendesk has a visitors tab that provides agents with customer information such as pages they have visited and how long they have been on your website, enabling them to offer proactive support.
• This software can seamlessly connect with your existing tech stack providing everything you need to drive engagement, boost sales, and improve support in a centralized platform.

Pricing:

• Offers a 14-day free trial
• Starting plan: $19 per agent/month

Verdict:

Zendesk is cheaper than LiveChat with more capabilities than a live chat that can help your sales team refine your sales strategies. However, advanced AI features and multilingual support are only available in higher tiers which are more expensive for startups and small sales teams. 

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10. Tidio

How can Tidio transform your customer support? Many would say that the answer is using their new AI assist Lyro.

It combines chatbot and live chat tools that empower your human agents to provide stellar customer service and generate more sales.

In terms of affordability, Tidio offers a free plan that you can upgrade to a paid version anytime, making it one of the best LiveChat alternatives for sales teams.

Just like Glassix, this software gives you access to your live chat, emails, and social media messages in one platform making it easy to streamline agent productivity and communication.

Tidio’s live chat tool is different in a good way.

It saves you time with canned responses and allows you to see what your customers are typing before they hit ‘send', giving you time to deliver accurate and high-quality responses.

Key features:

• It has a live typing feature that allows you to see what your customers are typing before they send it, giving you time to come up with the best responses that enhance satisfaction.
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• Tidio sends offline messages notifying your customers that you are offline and collects their email IDs, allowing you to get back to them later and ensuring no chats go unanswered.
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• The live chat feature is backed with canned responses that enable you to quickly answer common questions, saving you time to focus on complex customer support requests.
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Pricing:

• Offers 7-day free trial
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• Starting: 29/month
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Verdict:

Tidio is affordable and offers a free plan ideal for small businesses in 2024. Even with reasonable prices, it does not compromise on live chat features. However, it offers a limited trial period of only 7 days. This might not be enough to explore its messaging and AI capabilities to understand how they can transform your business.

Conclusion

Still wondering which alternative to go for?

The customer support software industry is rapidly growing, with more great players emerging to meet various business needs.

Actually, according to a report by Acumen Research and Consulting, the customer support software market is set to garner a market size of USD 58.1 Billion by 2030, highlighting the high rate at which the industry is growing.

Glassix, Drift, and ProProfs are among the best LiveChat alternatives in 2024 with incredible inboxes and live chat tools to help you boost your sales.

However, our software offers robust AI and live chat tools that guarantee to help your business excel and your sales team close more deals.

Sign up for Glassix’s 30-day free trial and explore our straightforward features and functionality including a state-of-the-art unified inbox and understand how we can help take your customer support to the next level.

3 Reasons to Consider Glassix for your Customer Support Software Needs

a) Top-grade visual chatbot builder

Why spend hours on repetitive customer support tasks? Our software provides a no-code visual chatbot builder that enables anyone to create generative AI chatbots that will automate most of your customer support tasks.

Our chatbots are customizable allowing you to tailor them to your style and brand, ensuring that you deliver a branded customer experience 24/7 and enhance customer satisfaction.

b) Omnichannel unified inbox

We intend to simplify customer support and streamline customer interactions by consolidating all your communication channels including emails, WhatsApp, and other third-party systems into a single dashboard.

This gives your agents a 360-degree view of your customer requests and enables them to revolutionize communication and interact with customers on their preferred channels without leaving the software. Additionally, it saves them time switching between tabs.

c) Offers transparent pricing

Among the things that separate us from a pool of customer support platforms is our reasonable and transparent pricing. There are no hidden fees for add-ons, making us  the best software for small businesses looking for a LiveChat alternative.

We have our plans and features listed on our website and provide upfront pricing to enable you budget effectively and focus on delivering superior customer support.

Start our 30-days free trial today and take Glassix for a spin to discover its endless capabilities from conversational AI tools to omnichannel communication services.