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Articles
Turn Your Support Staff into Customer Service Heroes with AI-Enhanced Automated Support
Time to empower your support team and take your CX experience to the next level with our top strategies using AI-enhanced automated support.
Catherine Heath
|
19/12/2024
Top Customer Communication Mistakes (And How to Avoid Them)
Ever wondered how to avoid making the same mistake when it comes to customer communication? Dive into our latest guide!
Catherine Heath
|
17/12/2024
Top 12 Ways To Improve Your Customer Support Workflow
Read our latest article discussing top 12 ways to improve your customer support workflow - Get started today!
Christian Cabaluna
|
16/12/2024
Unveiling the Best Customer Experience BPOs in the USA for 2025
Explore the top Customer Experience BPOs in the USA for 2025! See who leads the charge in enhancing customer service capabilities and offering top-notch support.
Glassix Team
|
6/12/2024
What is a Unified Inbox and How to Set One Up The Right Way
Master unified inboxes! Learn to centralize emails, socials, and chats for streamlined communication. Get started by reading our blog today!
Catherine Heath
|
27/11/2024
Top Automation Tools To Improve Customer Service Efficiency
Take your customer service to the next level with these top automation tools! Boost efficiency, speed up responses, and enhance satisfaction. Check out our blog post!
Glassix Team
|
25/11/2024
Chatbot vs Live Chat: Which One To Use?
Looking for the perfect live chat or chatbot solution for your business? We got you covered! Learn the main differences, pros, and cons of live chat and chatbots in our latest post.
Glassix Team
|
4/11/2024
9 Ways to Improve Your Digital Customer Experience in 2024
Master your digital customer experience in 2024 with these 9 actionable tips! From personalized interactions to smoother navigation, discover how to enhance engagement, boost satisfaction, and build customer loyalty like never before.
Glassix Team
|
29/10/2024
What is Live Chat: Everything you need to know
Curious about what is Live Chat and how it can help propel your business? Check out our latest blog post to learn everything you need about Live Chat for business.
Glassix Team
|
28/10/2024
Omnichannel Customer Contact Center: Definition with Strategies
Are you looking to integrate omnichannel technology to your contact center? Boy we got the best guide on the Internet, including tips, and strategies to boost revenue.
Glassix Team
|
21/10/2024
Customer Communication Strategy: 6 Best Practices
Master the art of customer communication! Discover 6 best practices to enhance your strategy, improve engagement, and build lasting relationships.
Glassix Team
|
26/9/2024
Customer Service Plan: Definition and How-to Guide
Learn how to create an effective customer service plan with our step-by-step guide. Discover key strategies to improve customer satisfaction, streamline processes, and boost loyalty with actionable tips and best practices.
Glassix Team
|
23/9/2024
How to Respond to Customer Inquiries Efficiently and Effectively
Master the art of responding to customer inquiries with speed and precision! Learn essential strategies to boost satisfaction, streamline support, and improve communication!
Glassix Team
|
20/9/2024
The Ultimate Guide To Unified Messaging
Discover how to integrate all messaging channels into one platform, boost customer interactions, and streamline your workflow with our Ultimate Guide to Unified Messaging!
Glassix Team
|
18/9/2024
Top 7 Benefits Of Customer Feedback For Businesses In 2024
Discover the power of customer feedback for your business in 2024! Learn how real-time insights can boost customer satisfaction, enhance product offerings, drive growth, and improve decision-making, setting you ahead of the competition.
Glassix Team
|
9/9/2024
Customer Lifetime Value: What It Is & How To Calculate It
Discover all you need to know about Customer Lifetime Value. From calculation of this metric and how to present it to your team and upper management!
Glassix Team
|
27/8/2024
Top 5 Unified Messaging Platforms In 2024
Your search for a unified messaging platform ends here! Get our top picks, save time and hassle. The only list you'll ever need!
Glassix Team
|
23/8/2024
Customer Experience Management Strategy: Road To Success
The only roadmap you'll ever need to craft the best customer experience management strategy - Read now!
Glassix Team
|
21/8/2024
Chatbot Automation: What Is It And Why Is It Important
What is chatbot automation and why it is crucial for yur business success in 2024 and beyond? Discover use cases + features to help you outperform your competition!
Glassix Team
|
19/8/2024
Maximize ROI from Customer Experience: Proven Strategies to Skyrocket Profits Through Leadership in CX
Unlock the secret to boosting profits through CX leadership! Explore actionable strategies that enhance customer satisfaction and drive financial growth.
Ran Yosef
|
30/7/2024
6 Best Customer Experience Management Tools for 2024
Looking for the best customer experience management software? Your search ends here. Read our detailed analysis and find the best tool!
Glassix Team
|
24/7/2024
Customer Service Automation: 7 Examples + Case Studies
In this blog post, discover 7 examples of customer service automation from some of the world's trusted brands and why they're successful!
Glassix Team
|
15/7/2024
Omnichannel Customer Support Strategy: How-to, Benefits & Examples
In this blog, explore some of the world's leading omnichannel customer support strategies and use cases from leading brands.
Glassix Team
|
18/7/2024
🔄 6 Best Omnichannel Customer Support Software Tools (2024)
Your search for the best omnichannel software tool ends here - Explore the best in-depth comparison on the internet. Check our blog post!
Glassix Team
|
26/6/2024
🔥 6 AI Customer Service Software Solutions for Happier Customers
In our detailed comparison - Discover the best AI customer service software including features, pricing, and real customer reviews!
Glassix Team
|
27/6/2024
⚙️ 6 Best Customer Service Automation Software Solutions for 2024
Discover the leading customer service automation software for 2024! Compare features, pricing, and real customer reviews to choose the best solution for your business needs.
Glassix Team
|
17/6/2024
📩 6 Best MessageBird Alternatives & Competitors to Improve CCM
Explore the top 6 MessageBird alternatives for 2024! Compare features, pricing, and customer ratings to improve your Customer Communication Management.
Glassix Team
|
20/5/2024
📣 Customer Communication Management (CCM): 7 Best Practices
Discover the essentials of Customer Communication Management (CCM) and 7 best practices. Learn why incorporating CCM into your toolset is crucial for success.
Glassix Team
|
31/5/2024
💬 6 Best Customer Communication Management Software Tools (2024)
Explore the top 6 customer communication management tools of 2024! Enhance efficiency and minimize response time with the best software solutions for businesses.
Glassix Team
|
24/5/2024
Securing Customer Communications: Everything to Know About Our SOC 2 Compliance Report
Discover how our SOC 2 Compliance Report ensures the highest standards of security for customer communications. Learn what it means for your data protection.
Glassix Team
|
13/5/2024
Beyond Rankings: The Role of AI in Crafting SEO Strategies That Elevate Customer Experience
Explore how AI transforms SEO strategies to boost customer experience. From keyword research to content creation, AI enhances site rankings and user satisfaction, providing a comprehensive guide to integrating AI with SEO.
Glassix Team
|
19/4/2024
Boaz Katan's Blueprint: Modular Chatbot Flows for Maximum Flexibility
Explore Glassix's modular chatbot flows: Achieve unmatched flexibility and improve user interactions with our expert chatbot flows guide.
Boaz Katan
|
15/4/2024
Top 19 AI Tools to Skyrocket Your Small Business Revenue in 2024
Uncover the best AI tools for 2024 that can transform your small business. From automation to analytics, find out how to boost your revenue and stay ahead of the competition.
Glassix Team
|
11/4/2024
AI as a Growth Engine: Overcoming Revenue Roadblocks in High-Growth Industries
AI as a Catalyst for Business Growth Through Stellar CX: Discover how AI enhances customer experiences, boosts efficiency, and drives growth in dynamic industries. Gain expert insights and actionable tips here.
Glassix Team
|
8/4/2024
7 Ways Glassix's Agent to Bot Handoff Revolutionizes Customer Support: Save Costs and Enhance CX
Transform Customer Support: Elevate agent satisfaction & customer experience while slashing costs with Glassix's agent-to-chatbot handoff feature!
Glassix Team
|
29/3/2024
Master AI-Powered Customer Replies: Ultimate Guide to Enhancing Email & Messaging Responses
Transform your customer support with AI-powered auto suggested replies! Learn how Glassix enables faster, tailored replies across all channels.
Glassix Team
|
19/3/2024
Top 12 Free Live Chat Software Solutions for Shopify Stores in 2024
Find the perfect solution with our top picks for free live chat software for Shopify stores in 2024. Improve service and sales for your Shopify store!
Ran Yosef
|
5/3/2024
Study - From Browsing to Buying: Boost Your Desktop Conversions by 9.2% with Chatbot Pop-Ups
Transform your site: Increase desktop conversions by 9.2% with proactive chatbot pop-ups. Insights from 700+ companies revealed!
Ran Yosef
|
29/2/2024
The 7 Best Ticketing Systems for Small Business in 2024
Unlock the best customer service solutions for your small business in 2024 with our guide to the top 7 ticketing systems. Features, benefits, and pricing inside!
Glassix Team
|
27/2/2024
10 Best LiveChat Alternatives for Great Sales and Support Teams in 2024
Looking for LiveChat alternatives for 2024? Find the top 10 solutions for stellar sales and support teams in our latest guide. Boost your customer service and sales with the best tools.
Glassix Team
|
22/2/2024
The 6 Best AI-Powered Helpdesk Software Solutions for Small Businesses in 2024
Unlock the future of customer support with the top 6 AI-powered helpdesk solutions for small businesses in 2024. Find the perfect fit to enhance efficiency, personalization, and customer satisfaction.
Ran Yosef
|
20/2/2024
10 Best Freshdesk Alternatives & Competitors [Robust & Easy to Use] [2024]
Discover the top 10 Freshdesk alternatives for 2024. Our guide features robust and easy-to-use solutions to streamline your customer support efforts. Don't miss out on finding the perfect fit for your business!
Glassix Team
|
15/2/2024
10 Best Zendesk Alternatives for Small Businesses to Check Out in 2024
Explore the best Zendesk alternatives for small businesses in 2024. Boost your customer service with our top picks for affordability, functionality, and ease of use.
Glassix Team
|
14/2/2024
20 Must-Have & Best Software for Small Business In 2024
Explore the 20 Best Software Tools for Efficiency & Growth. From management to marketing, customer support and sales, this is your essential software guide for unparalleled business transformation.
Ran Yosef
|
15/2/2024
WhatsApp Business Templates Explained - The Definitive Guide [Updated 2024]
Master WhatsApp business in 2024 with Glassix - Your guide to templates, messaging limits, and expert tips. Get the latest Meta updates. Start with our free trial!
Glassix Team
|
31/1/2024
Choosing the Best AI Customer Support Software: The Only Guide You'll Need [Expert Tips - 2024]
Transform your customer service with our expert guide on the Best AI Customer Support Software of 2024. Make informed decisions with in-depth reviews, essential tips, and the latest insights.
Ran Yosef
|
25/1/2024
Apple Messages for Business Simplified: The Best Guide on the Internet, Tips, Tricks, A How to Guide
Transform your customer interaction with Apple Messages for Business & Glassix! Dive into our ultimate guide for tips, integration steps, and expert insights.
Ran Yosef
|
22/1/2024
10 Best Conversational AI Platforms for Simplifying Customer Interactions in 2024
Explore the future of customer service with our list of the top 10 Conversational AI Platforms for 2024. Enhance interaction, boost satisfaction, and transform your customer experience.
Glassix Team
|
19/1/2024
10 Best Shared Inbox Tools & Solutions for Efficient Collaboration in 2024
Explore the best shared inbox tools of 2024! Boost team collaboration and efficiency with AI-powered, user-friendly solutions. Ideal for e-commerce, telecom & more. Start your journey towards streamlined communication!
Glassix Team
|
12/1/2024
10 Best Customer Support Software for Telecom Services
Transform telecom service with the best customer support software of 2024 - Find your best match!
Glassix Team
|
5/12/2023
SaaS Customer Support Strategies: Top 9 Tips for Improved User Satisfaction
Explore AI's transformative role in SaaS customer support. Uncover strategies, trends, and Glassix's global impact in revolutionizing support with AI.
Ran Yosef
|
2/1/2024
5 Best Customer Support Software for Travel & Hospitality Businesses in 2024
2024's Top 5 Customer Support Software for Travel & Hospitality: Elevate Guest Experiences with Our Expert-Selected, Leading-Edge Solutions.
Ran Yosef
|
15/12/2023
14 Best Omnichannel Software in 2024 [An Expert Guide For Omnichannel Customer Service in The Digital Era]
Unveil 2024's Top 14 Omnichannel Software! Transform your customer service with our expert guide. Ideal for small businesses & startups. Dive in for the best picks!
Ran Yosef
|
3/1/2024
From AI to ROI: 18 Generative AI Chatbots Use Cases Boosting Efficiency in Call Centers
Discover the future of call centers: 18 AI chatbot use cases for maximized efficiency & growth. Real success stories, cost savings, and agent empowerment.
Ran Yosef
|
14/12/2023
16 Ways To Generate Qualified B2B Leads For Your Business Using AI - The Only Guide You'll Ever Need
Struggling with B2B leads and pipeline creation? Discover AI's power in generating and qualifying leads effectively. Learn innovative tools and strategies for a winning marketing and sales approaches!
Ran Yosef
|
12/12/2023
Say Goodbye to Dinosaur Ticketing: 7 Ways Glassix's AI is Redefining Customer Support
Say goodbye to outdated ticketing systems! Embrace Glassix AI for cutting-edge customer support - featuring AI efficiency, omnichannel fluidity, and effortless agent training. Upgrade your service experience now!
Ran Yosef
|
11/12/2023
Maximize Efficiency: Top 9 AI Strategies Elevating Customer Service Productivity by 24%
Discover how Glassix revolutionizes customer service with AI. Learn about 9 groundbreaking strategies that have enhanced productivity by 24%. AI chatbots, auto-suggestions, and more.
Glassix Team
|
8/12/2023
WhatsApp Chatbot DIY: The Only Step-By-Step Guide You Need to Build Your WhatsApp Bot Like a Pro
Unlock the secrets of successful WhatsApp Chatbot creation. Dive into our comprehensive guide for tips, strategies, and the latest AI-driven strategies to transform your customer engagement and business growth.
Ran Yosef
|
5/12/2023
New Year's Relief: 8 Ways AI Chatbots & Unified Comms Ensure Holiday Enjoyment for Support Teams
Revolutionize Holiday Customer Support! Explore AI & Generative AI strategies to boost efficiency, handle high volumes, and ensure seamless service, even with reduced staff during Christmas and New Year's.
Ran Yosef
|
4/12/2023
From Laughs to Lessons: 14 Epic Generative AI Chatbot Responses You Won't Believe
Experience the wit and wisdom of Glassix's AI: 14 unbelievable chatbot responses that blend humor with insights – all clean and engaging!
Ran Yosef
|
30/11/2023
From Shiny UIs to Stable Servers: Our Journey of Ensuring Uptime and Resilience
Explore Glassix's journey from prioritizing new UI features to ensuring server uptime and resilience. Learn about our strategies for stable and efficient customer support solutions.
Yoad Rashty
|
29/11/2023
Why Messaging Beats Email: Unlocking Sales Growth with Chatbot Automation - The Only Guide You'll Ever Need
Unlock the future of customer engagement! Explore our expert insights on how chatbots and instant messaging are reshaping business communication and driving unparalleled growth and customer satisfaction.
Ran Yosef
|
27/11/2023
Elevate Your Sales Strategy: 8 AI Tools to Enhance Team Performance & Revenue
Unlock sales growth with AI: explore top 8 tools for enhanced team efficiency & revenue. Dive into AI-driven sales strategies for today's market.
Ran Yosef
|
23/11/2023
Navigating Digital Change: 17 Impactful Ways Generative AI is Advancing the CX Flywheel in Digital Transformation
Unlock the future of customer experience: 17 innovative ways generative AI transforms the CX flywheel in digital transformation.
Ran Yosef
|
21/11/2023
Revamp Your E-Commerce Strategy - 9 Surprising Reasons Your Online Store Isn't Scaling and How to Fix It
Unlock e-commerce success: Master AI, UX, SEO, and more. Transform your online store with expert tips on scaling, marketing, and customer engagement. Stay ahead of the competition with innovative strategies.
Glassix Team
|
13/11/2023
AI-Enhanced Customer Support: 6 Critical Customer Service KPIs You Can't Ignore in 2024
Revolutionize your customer service with AI in 2024: Key KPIs for unparalleled support efficiency and satisfaction.
Ran Yosef
|
7/11/2023
How Generative AI Chatbots Can Help Real Estate Businesses Generate More Leads and Close More Deals
Transform your real estate business with generative AI chatbots! Drive more leads, close deals faster, and enhance client interactions. Embrace the future of real estate revenue!
Glassix Team
|
1/11/2023
Elevate Your Revenue Operations: Discover 11 Key Strategies for Integrating Automated, Empathetic Customer Support
Unlock successful revenue operations with our guide on automated, empathetic customer support. Discover 11 key strategies to transform your support experience and drive revenue growth.
Glassix Team
|
31/10/2023
The Good, the Bad, and the Ugly: 11 Customer Service Facts and Stats That Can't Be Ignored
Uncover 11 shocking facts & stats that reveal the good, the bad, and the ugly of customer service. Transform your approach with Glassix's expert insights!
Glassix Team
|
23/10/2023
10 Must-Have Best & Free Widgets for Your Website - The Ultimate List
Unlock the power of widgets! Explore the top and FREE widgets to supercharge your website. Boost engagement, gather insights, and skyrocket conversions.
Glassix Team
|
19/10/2023
The Role of AI in Brand Affinity: 12 Ways Automation is Redefining Customer Relationships
From startups to giants: How automation drives unbreakable brand affinity. Explore real success stories!
Glassix Team
|
16/10/2023