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Articles
Top Customer Communication Mistakes (And How to Avoid Them)
Ever wondered how to avoid making the same mistake when it comes to customer communication? Dive into our latest guide!
Catherine Heath
|
17/12/2024
What is Live Chat: Everything you need to know
Curious about what is Live Chat and how it can help propel your business? Check out our latest blog post to learn everything you need about Live Chat for business.
Glassix Team
|
28/10/2024
Facebook Messenger AI Chatbot: Definition and Best Practices
Not yet using Facebook Messenger to convert more and support your current clients? If so, this blog post is a must read for you! Discover how AI chatbots for Facebook Messanger can elevate your CX game!
Glassix Team
|
22/10/2024
Omnichannel Customer Contact Center: Definition with Strategies
Are you looking to integrate omnichannel technology to your contact center? Boy we got the best guide on the Internet, including tips, and strategies to boost revenue.
Glassix Team
|
21/10/2024
Omnichannel Customer Service: The Key to Consistent Customer Experiences
Omnichannel customer service is not a new thing but it is for sure the most important thing you should focus on if you want to grow revenues. Read our blog to unveil new strategies and approaches to level up your CX game!
Glassix Team
|
25/9/2024
Customer Communication Strategy: 6 Best Practices
Master the art of customer communication! Discover 6 best practices to enhance your strategy, improve engagement, and build lasting relationships.
Glassix Team
|
26/9/2024
How to Respond to Customer Inquiries Efficiently and Effectively
Master the art of responding to customer inquiries with speed and precision! Learn essential strategies to boost satisfaction, streamline support, and improve communication!
Glassix Team
|
20/9/2024
The Ultimate Guide To Unified Messaging
Discover how to integrate all messaging channels into one platform, boost customer interactions, and streamline your workflow with our Ultimate Guide to Unified Messaging!
Glassix Team
|
18/9/2024
Top 5 Unified Messaging Platforms In 2024
Your search for a unified messaging platform ends here! Get our top picks, save time and hassle. The only list you'll ever need!
Glassix Team
|
23/8/2024
Customer Service ROI: Why Investing In Customer Service Pays Off
Discover why investing in customer service boosts ROI. Learn effective strategies to enhance both profits and customer loyalty.
Glassix Team
|
7/8/2024
6 Best Front Alternatives & Competitors: A Detailed Overview
Sick and tired of using Front for customer support? We got your back! Take a deep dive into our detailed overview of the 6 best Front alternatives.
Glassix Team
|
29/7/2024
Omnichannel Customer Support Strategy: How-to, Benefits & Examples
In this blog, explore some of the world's leading omnichannel customer support strategies and use cases from leading brands.
Glassix Team
|
18/7/2024
🔄 6 Best Omnichannel Customer Support Software Tools (2024)
Your search for the best omnichannel software tool ends here - Explore the best in-depth comparison on the internet. Check our blog post!
Glassix Team
|
26/6/2024
📩 6 Best MessageBird Alternatives & Competitors to Improve CCM
Explore the top 6 MessageBird alternatives for 2024! Compare features, pricing, and customer ratings to improve your Customer Communication Management.
Glassix Team
|
20/5/2024
Everything You Need to Know About Omnichannel Chatbots: The Best Guide on The Internet
Transform your business with the ultimate guide to omnichannel chatbots. Master seamless integration across all platforms - WhatsApp, social media, SMS, and more. Increase your revenues with our guide!
Ran Yosef
|
26/3/2024
Master AI-Powered Customer Replies: Ultimate Guide to Enhancing Email & Messaging Responses
Transform your customer support with AI-powered auto suggested replies! Learn how Glassix enables faster, tailored replies across all channels.
Glassix Team
|
19/3/2024
Mastering the Language of Customer Service: The Power of Word Choice in Service Scenarios - A Guide
Discover the secrets to exceptional customer service! Explore our guide on mastering word choice in service scenarios for happier customers and stronger relationships.
Ran Yosef
|
14/3/2024
Boost Small Business Growth in 2024: 7 Top Strategies for Omnichannel Customer Support Excellence
Unlock small business growth in 2024: Master omnichannel support for stronger customer relationships, improved satisfaction, and operational excellence.
Ran Yosef
|
11/3/2024
Study: E-Commerce Brands Using AI Chatbots on Instant Messaging Channels See 12% CSAT Jump Year Over Year
Glassix study reveals: E-commerce brands using AI chatbots on messaging channels see a 12% jump in satisfaction & 4% in loyalty. Learn how AI transforms customer service.
Glassix Team
|
23/2/2024
Apple Messages for Business Simplified: The Best Guide on the Internet, Tips, Tricks, A How to Guide
Transform your customer interaction with Apple Messages for Business & Glassix! Dive into our ultimate guide for tips, integration steps, and expert insights.
Ran Yosef
|
22/1/2024
5 Best Customer Support Software for Schools, Colleges, and Universities
Explore the top 5 customer support tools for schools & universities! Enhance student services and streamline campus communications. Read now for insights!
Ran Yosef
|
1/11/2023
5 Best Customer Support Software for Retail & eCommerce Businesses in 2024
Discover the 5 best customer support software for Retail & eCommerce businesses in 2024. From implementing to adopting, we cover everything your business needs in order to choose the perfect customer support software in 2024!
Glassix Team
|
12/12/2023
Practical Tips for Integrating Unified Communications: An Expert Guide to Boosting Customer & Agent Satisfaction
Explore how Unified Communications & AI chatbots elevate customer and agent satisfaction, enhance efficiency, and drive innovation. Dive into our expert insights now!
Glassix Team
|
19/12/2023
Why Messaging Beats Email: Unlocking Sales Growth with Chatbot Automation - The Only Guide You'll Ever Need
Unlock the future of customer engagement! Explore our expert insights on how chatbots and instant messaging are reshaping business communication and driving unparalleled growth and customer satisfaction.
Ran Yosef
|
27/11/2023
Beyond the Status Quo: 10 Ways AI Chatbots are Revolutionizing Small Insurance Firms via Messaging Apps
Experience the messaging magic of AI in insurance. Dive into a transformative 10-step journey, and watch small firms leap beyond conventional boundaries with gusto.
Glassix Team
|
21/8/2023
5 Ways Car Dealerships Harnessing WhatsApp, Messenger, and Chatbots to Drive Engagement & Boost Sales
Beyond the Showroom: Discover how car dealerships embrace WhatsApp Business, Messenger, Chatbots, & Glassix automation for enhanced engagement, sales, & customer experience.
Glassix Team
|
13/8/2023
Kneading Digital Conversations: The Role of AI Chatbots in Modern Bakeries
Baking success with AI Chatbots: Enhancing customer service, streamlining operations & boosting sales in modern bakeries. The only guide you'll ever need.
Glassix Team
|
4/8/2023
4 Winning Strategies To Step Up Your Communications with Glassix's Free WhatsApp Widget
Breaking the Chains of Paid Tools: discover the power of Glassix's Free WhatsApp Widget to boost sales and enhance support with no cost and no coding required.
Glassix Team
|
2/8/2023
WhatsApp Referrals Feature - Discover New Growth Opportunities and Keep Your Teams Ahead of the Game
Unlock hyper-growth with WhatsApp Referrals: Identify traffic sources, capitalize on your data, and boost conversions using Glassix & WhatsApp Business!
Glassix Team
|
1/8/2023
Beyond the Inbox: How Glassix Revolutionizes Communication for Small Teams
Discover the power of Conversational AI and seamless omnichannel engagement. Read our thought leadership blog post and learn why Glassix is better than Intercom, Zendesk, Front, and MessageBird.
Ran Yosef
|
24/7/2023
Driving Success in the Automotive Industry: Top Ways Conversational AI Resolves Key Pain Points
Driving success in the Automotive industry: Top ways Conversational AI Helps Transform Your CX Game
Glassix Team
|
23/7/2023
10 Ways E-commerce Online Stores Use AI to Boost Sales and Increase Customer Satisfaction
Increase sales and enhance customer satisfaction by harnessing the power of AI and WhatsApp Business
Glassix Team
|
20/7/2023
Why WhatsApp is Becoming the Next Big Business Messaging "Super App"
WhatsApp is one of the most popular messaging platforms in the world, with over 2 billion
Glassix Team
|
7/3/2023